What is Textmagic?
Textmagic is a business text-messaging service for sending notifications, alerts, reminders, confirmations and SMS marketing campaigns. We provide a popular SMS text messaging service used by businesses worldwide (the USA, UK, Canada & Australia). The tool makes it easy to send notifications, alerts, reminders, confirmations, and SMS marketing campaigns.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
87 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Textmagic?
Pros
- Client Friendly Policies
- Generous Negotitation
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Scheduled Messaging
Opt-in
Marketing Analytics
Communication Archive
Mobile Marketing Management
Social Media Marketing Management
Application Integration
Surveys Feedback
Loyalty Promotions Management
Mobile Payments
Vendor Capability Ratings
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Business Value Created
Ease of Customization
Quality of Features
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
[1920] Homepage
10DLC and Toll free
Compose screen
Contacts page
New SMS messenger
Reports page
SMS surveys
SMS templates
Textmagic iOS and Android Apps
Textmagic Reviews
Mary C.
- Role: Industry Specific Role
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Jul 2024
Does the job, basic interface
Likeliness to Recommend
What differentiates Textmagic from other similar products?
I have not used other texting softwares to be able to compare.
What is your favorite aspect of this product?
TextMagic allowed me to keep various contact lists organized and I was able to respond to clients in real time from the browser to their phones in order to support the clients we served at our non profit.
What do you dislike most about this product?
The interface seemed clunky but for what we were trying to accomplish, which was pretty simple, we didn't need too much more.
What recommendations would you give to someone considering this product?
I would recommend keeping your messaging concise and your contact lists updated.
Pros
- Performance Enhancing
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Tania C.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Really excellent and useful product
Likeliness to Recommend
What differentiates Textmagic from other similar products?
It was the first one that I used and it suited my purposes very well.
What is your favorite aspect of this product?
The ability to make life easier.
What do you dislike most about this product?
I did not find anything lacking.
What recommendations would you give to someone considering this product?
Enjoy it - it can do so much, as well as sending texts.
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Dezzy L.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Aug 2022
It is a reasonable solution for SMS marketing .
Likeliness to Recommend
What differentiates Textmagic from other similar products?
I feel the top feature is simplicity. It’s straightforward to set up and customize. You’ll then simply forget about it and it works. If you do need to come and build a change there’s no struggle to relearn however you did it before. However, it is also fast, effective, low price, and smart client service. Text messages may be used to provide notifications, alerts, reminders, and promotional messages. You’ll transfer contact lists and send messages to customers, employees, stakeholders, and even members of the overall public who are concerned with promotional activities. Provides an SMS gateway API to act with websites and incorporate text mes
What is your favorite aspect of this product?
TextMagic is often accessed from any mobile device via android or apple application and this makes it very easy for our outreach team on the field to fill in the contact details almost instantly. The evaluation is decent for such an integral service. I prefer that the interface is precisely constant whether using the service in a browser or the app. I conjointly just like the skills to save lots of contacts and to make “templates” that re-use fields from the contact record, and future planning of messages to send at a later date & time.
What do you dislike most about this product?
The client is charged constantly for a delivered message and additionally for undelivered ones. I feel that there ought to be a rebate for the latter, for the service to be profitable to the user.
What recommendations would you give to someone considering this product?
The templates are simple, you’ll produce your own and send them quickly as customers use their phones all the time nice and smooth. Recommended.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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