What is Textline?
Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. The platform can add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceTextline Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Textline.
94 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Textline?
Pros
- Caring
- Respectful
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Messaging
Opt-in
Text Messaging
Application Integration
Surveys Feedback
Communication Archive
Mobile Payments
Mobile Marketing Management
Social Media Marketing Management
Marketing Analytics
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Vendor Support
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Textline Reviews
Gary H.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jul 2024
Easy to use.
Likeliness to Recommend
What differentiates Textline from other similar products?
Users can customize notifications for different types of messages, ensuring important communications are not missed.
What is your favorite aspect of this product?
Textline offers fast and direct communication leading to higher customer satisfaction and loyalty.
What do you dislike most about this product?
High volume of text messages could overwhelm support teams if not managed properly.
What recommendations would you give to someone considering this product?
Check if Textline integrates with your existing CRM, help desk, or other tools to ensure a seamless workflow.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Roxana M.
- Role: Sales Marketing
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Jun 2024
The messaging software that will revolutionize
Likeliness to Recommend
What differentiates Textline from other similar products?
What I love most about Textline is its ease of use and its ability to quickly and efficiently connect with my clients. The interface is very intuitive and allows me to manage multiple conversations at the same time.
What is your favorite aspect of this product?
What I like most about Textline is its ability to send text messages through multiple channels, allowing me to reach my customers the way they prefer.
What do you dislike most about this product?
However, one thing I would like to see improved is the ability to customize the layout and appearance of messages.
What recommendations would you give to someone considering this product?
In short, I would recommend Textline to any business looking for an effective and efficient way to communicate with their customers. Its ease of use, customization capacity, and integration with other tools make it an ideal option for companies of any size.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
PEDRO C.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2023
Easy to integrate with other systems!
Likeliness to Recommend
What differentiates Textline from other similar products?
Very user-friendly, and the help resources are quite informative. Our team can quickly integrate and understand Textline.
What is your favorite aspect of this product?
Variety of features
What do you dislike most about this product?
The metrics should be more friendly and easier to retrieve (dispositions)
What recommendations would you give to someone considering this product?
Ensure that the metrics are effective e.g., they take into account only business hours.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.