What is TeamDynamix ITSM?
TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer. Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements. Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM. The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
2
Since last award
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Reliable
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
End User Support Solutions
Service Catalog
Technician Administration
Integrated Knowledge Management
Multi-Site Functionality
Reporting
Multi Device Capability
Systems Management Integration
Integration With IT Tools
Business Application Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Also Featured in...
TeamDynamix - Solution Suite
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
Automate IT - Fast & Easy
Change the Way You Chat with AI
Making ESM a Reality
TeamDynamix Makes IT Easy
TeamDynamix ITSM Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2024
Easy of customization. Fantastic support team.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kelly C.
- Role: Public Sector
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Dec 2024
Excellent! A pleasure to implement and maintain.
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
There is no need for an abundance of administrative overhead - do not need a team of programmers to administer and customize. Superior customer service. Very responsive to issues as well as honest investment in finding a solution to implement an enhancement.
What is your favorite aspect of this product?
Ease of customization. User friendly form and report building. I can teach non technical individuals how to build a form or report and they find it effortless.
What do you dislike most about this product?
I find it hard to find anything I dislike. Of course, there are always features one would like to have. TeamDynamix takes requested enhancements very seriously. We have had the product for a little over a year and already have seen a requested enhancement implemented.
What recommendations would you give to someone considering this product?
Great value for the money. Very little administrative overhead. TeamDynamix customer support has been amazing. Be sure to get the integration tool iPaas - I have yet to be stumped to implement anything I wish with having that tool at my disposal.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Brian C.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2024
Fantastic product, easy to use and learn.
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
TeamDynamix makes it easy to distribute work across stakeholders to own and manage their own applications. The ITSM Admin team can create a shell of an application like a ticketing or asset management application and then turn over administration of that application to the department or college. The ability to create unique application access controls makes administration easy and secure.
What is your favorite aspect of this product?
My favorite feature is the distributed administration of the product though applications and the ease of setting up these applications.
What do you dislike most about this product?
The project and portfolio management system has a fairly long learning curve and is the least user friendly of the available applications.
What recommendations would you give to someone considering this product?
Initial setup is very easy and can be accomplished in only a few months. The design of the product to setup ticketing and other applications with minimal configuration enables the tool to function rapidly and efficiently. The price of the product is very competitive and provides a suite of features without having to pay for each individual application.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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