TeamDynamix ITSM Logo Award Winner Product Badge
TeamDynamix ITSM Logo Award Winner Product Badge
TeamDynamix

TeamDynamix ITSM

8.4 /10
Category
TeamDynamix ITSM
8.4 /10

What is TeamDynamix ITSM?

TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.

Company Details


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Awards & Recognition

TeamDynamix ITSM won the following awards in the IT Service Management - Enterprise category

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TeamDynamix ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamDynamix ITSM.

88 Likeliness to Recommend

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamDynamix ITSM?

4% Negative
3% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Trustworthy
  • Enables Productivity

Feature Ratings

Average 81

End User Self Serve

84

Service Catalog

83

End User Support Solutions

83

Technician Administration

82

Multi-Site Functionality

82

Integrated Knowledge Management

81

Reporting

80

Multi Device Capability

79

Systems Management Integration

78

Integration With IT Tools

77

Business Application Integration

75

Vendor Capability Ratings

Average 82

Vendor Support

87

Ease of IT Administration

84

Ease of Implementation

84

Business Value Created

83

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

82

Quality of Features

81

Breadth of Features

81

Availability and Quality of Training

81

Ease of Customization

80

Ease of Data Integration

79

TeamDynamix ITSM Reviews

Emran K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Highly customizable and user friendly ITSM.

Likeliness to Recommend

8 /10

What differentiates TeamDynamix ITSM from other similar products?

TeamDynamix ITSM is more user-friendly and easygoing software compared to similar products.

What is your favorite aspect of this product?

Optimizing critical business process is easier with ITSM which is my favorite. Automation on routine tasks is also my favorite.

What do you dislike most about this product?

Lack of proper documentation and support.

What recommendations would you give to someone considering this product?

Tracking and doing automation tasks, managing project easier with this ITSM, go for it.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Caring

Sheila Z.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

My Review of TeamDynamix ITSM

Likeliness to Recommend

9 /10

What differentiates TeamDynamix ITSM from other similar products?

We have been using TeamDynamix ITSM as a ITSM and it has all features we would ever need and to complement it, it comes at an attractive cost.

What is your favorite aspect of this product?

Cost of deploying TeamDynamix ITSM is minimal. The tool has great features as an ITSM and management is easy. Allows customization

What do you dislike most about this product?

TeamDynamix ITSM works as intended. No problems.

What recommendations would you give to someone considering this product?

I'm recommending TeamDynamix ITSM for its Capabilities. Businesses with benefit immensely from it's capabilities.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service
  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2024

TeamDynamix and iPaaS enable prodigious automation

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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