SurveySparrow Logo Award Winner Product Badge
SurveySparrow Logo Award Winner Product Badge
SurveySparrow Inc

SurveySparrow

8.4 /10
SurveySparrow
8.4 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

90 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

0% Negative
6% Neutral
94% Positive

Pros

  • Trustworthy
  • Unique Features
  • Saves Time
  • Client Friendly Policies

Feature Ratings

Average 88

Templates & Question Library

91

Questionnaire Design/Survey Builder

90

Collaboration

90

Customizable Branding

89

Multi-Media Support

89

Multi-Channel Distribution

89

Role and User Management

88

Branching and Logic

87

APIs and Integration

87

Data Analysis and Visualization

86

3rd-Party Integrations

86

Vendor Capability Ratings

Average 87

Business Value Created

91

Usability and Intuitiveness

91

Ease of Implementation

89

Vendor Support

88

Quality of Features

87

Product Strategy and Rate of Improvement

86

Ease of IT Administration

85

Ease of Data Integration

85

Breadth of Features

84

Ease of Customization

84

Availability and Quality of Training

81

SurveySparrow Reviews

Jonathan M.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

" Intuitive Survey Tool"

Likeliness to Recommend

8 /10

What differentiates SurveySparrow from other similar products?

Multi-Channel Distribution: Surveys can be distributed across various channels, including email, SMS, and web, making it versatile for different audiences.

What is your favorite aspect of this product?

One of the standout aspects of SurveySparrow is its conversational survey format. This chat-like interface makes surveys feel more engaging and less intimidating for respondents, which can lead to higher completion rates.

What do you dislike most about this product?

One common critique of SurveySparrow is that I find the pricing structure a bit steep, especially for smaller organizations or those with limited budgets.

What recommendations would you give to someone considering this product?

Explore the Free Trial: Take advantage of the free trial to test out the features and see how well it meets your needs before committing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nicholas M.

  • Role: Operations
  • Industry: Utilities
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Collect unlimited survey

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

It has free integration with Zendesk tool which is vital in collecting feedback from clients anytime they contact support

What is your favorite aspect of this product?

It is cheap and does comes with premade templates to start with creating custom survey

What do you dislike most about this product?

I have not liked the user interface of the solution as navigation experience is too poor

What recommendations would you give to someone considering this product?

I would recommend the solution because is easier and faster

Pros

  • Caring
  • Respectful
  • Friendly Negotiation
  • Helps Innovate

Ankita S.

  • Role: Industry Specific Role
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic survey builder!

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

Ease of use & great UX.

What is your favorite aspect of this product?

Surveys created in surveysparrow are super engaging which helps prevent drops from surveys

What do you dislike most about this product?

Plugins can be costly

What recommendations would you give to someone considering this product?

Engage your customers with great surveys. Its super easy to use as well!

Pros

  • Performance Enhancing
  • Effective Service
  • Caring
  • Altruistic

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