What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
94 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Collaboration
Customizable Branding
Multi-Media Support
Multi-Channel Distribution
Role and User Management
Branching and Logic
APIs and Integration
Data Analysis and Visualization
3rd-Party Integrations
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
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SurveySparrow Reviews
Jonathan M.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Oct 2024
" Intuitive Survey Tool"
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Multi-Channel Distribution: Surveys can be distributed across various channels, including email, SMS, and web, making it versatile for different audiences.
What is your favorite aspect of this product?
One of the standout aspects of SurveySparrow is its conversational survey format. This chat-like interface makes surveys feel more engaging and less intimidating for respondents, which can lead to higher completion rates.
What do you dislike most about this product?
One common critique of SurveySparrow is that I find the pricing structure a bit steep, especially for smaller organizations or those with limited budgets.
What recommendations would you give to someone considering this product?
Explore the Free Trial: Take advantage of the free trial to test out the features and see how well it meets your needs before committing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Nicholas M.
- Role: Operations
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Collect unlimited survey
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
It has free integration with Zendesk tool which is vital in collecting feedback from clients anytime they contact support
What is your favorite aspect of this product?
It is cheap and does comes with premade templates to start with creating custom survey
What do you dislike most about this product?
I have not liked the user interface of the solution as navigation experience is too poor
What recommendations would you give to someone considering this product?
I would recommend the solution because is easier and faster
Pros
- Caring
- Respectful
- Friendly Negotiation
- Helps Innovate
Please tell us why you think this review should be flagged.
Ankita S.
- Role: Industry Specific Role
- Industry: Apparel
- Involvement: End User of Application
Submitted Aug 2024
Fantastic survey builder!
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Ease of use & great UX.
What is your favorite aspect of this product?
Surveys created in surveysparrow are super engaging which helps prevent drops from surveys
What do you dislike most about this product?
Plugins can be costly
What recommendations would you give to someone considering this product?
Engage your customers with great surveys. Its super easy to use as well!
Pros
- Performance Enhancing
- Effective Service
- Caring
- Altruistic
Please tell us why you think this review should be flagged.
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