What is SolarWinds Service Desk?
With SolarWinds Service Desk you have one place to streamline and organize the tickets and requests that are coming in through different mediums, including email, phone calls, a customized Service Portal, and even the occasional (or extremely frequent) walk up.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
85 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SolarWinds Service Desk?
Pros
- Reliable
- Enables Productivity
- Fair
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Device Capability
Technician Administration
Multi-Site Functionality
Integrated Knowledge Management
End User Support Solutions
Service Catalog
Integration With IT Tools
Reporting
End User Self Serve
Vendor Capability Ratings
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
Quality of Features
Business Value Created
Vendor Support
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
SolarWinds Service Desk Reviews
Prashant D.
- Role: Operations
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Aug 2024
Happy to have it
Likeliness to Recommend
What differentiates SolarWinds Service Desk from other similar products?
Features and capabilities are good ans AI creates too much difference to use this product instead of others.
What is your favorite aspect of this product?
Awesome support from technical teams.
What do you dislike most about this product?
Less reporting features
What recommendations would you give to someone considering this product?
Use and feel the difference
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Hinesh B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Never disappoints
Likeliness to Recommend
What differentiates SolarWinds Service Desk from other similar products?
Easy to get reports and data whenever required.
What is your favorite aspect of this product?
User friendly UI and fast access to any data.
What do you dislike most about this product?
UI may have changed in terms of appearance and themes should be available.
What recommendations would you give to someone considering this product?
One of the best tools for Service Desk and other IT teams who works with IT Infrastructure mostly.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Cons
- Vendor Friendly Policies
- Less Friendly Negotiation
Please tell us why you think this review should be flagged.
alaa e.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted May 2024
Easy and integrated
Likeliness to Recommend
What differentiates SolarWinds Service Desk from other similar products?
Easy and integrated It is easy and complete, and you can rely on it for everything, and it includes all the options and features in one place
What is your favorite aspect of this product?
asset system * report
What do you dislike most about this product?
price -High cost
What recommendations would you give to someone considering this product?
You will find all the things you need in one place
Pros
- Helps Innovate
- Enables Productivity
- Client Friendly Policies
- Client's Interest First
Please tell us why you think this review should be flagged.
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