In Partnership With SelectHub
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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In Partnership With SelectHub
Smartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Acts with Integrity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Resource Management
Time & Expense Tracking
Dependency and Milestone Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Smartsheet Reviews
Alex-Kel S.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2025
Flexible Project Management Tool.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet is different by being at once a spreadsheet tool and a project management software. The platform’s grid pattern is familiar to spreadsheet people but it also offers some robust tools such as Gantt charts, kanban boards and automated workflows. This hybrid solution is easier to learn than some more advanced project management systems and therefore more readily accessible to the wider set of users in an organization.
What is your favorite aspect of this product?
I love that Smartsheet is so automated. The app gives users the power to create detailed multi-step workflows that could be quite useful for streamlining projects. You could, for example, automate push notifications for future due dates, approve documents when certain conditions are satisfied, or even just notify you when a task is complete. That kind of automation is time saving, human error-reducing and it assures the project management of an organization.
What do you dislike most about this product?
The only downside of Smartsheet that I don’t like is that it’s not very offline. It does have a mobile app available, but the app’s capabilities are limited when you’re not connected to the internet. This is an issue for team members that have to update project data or look at sensitive information in locations with a poor internet connection. The lack of powerful offline support could affect productivity of teams operating from different countries or on the road.
What recommendations would you give to someone considering this product?
If you are a business owner thinking about using Smartsheet, I suggest first conducting a thorough project management and team analysis. Smartsheet is ideally suited to teams where flexibility and teamwork are key and project managers might not be the same. For your business that cares about something flexible enough to fit multiple project workflows and evolve with your company Smartsheet is a good option. Just make sure its features are exactly what you need (e.g. in resource management and custom use cases for the industry).
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Natasha T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2025
Awesome Product!!
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
The user friendly features.
What is your favorite aspect of this product?
I like the sorting capabilities and organizing functions.
What do you dislike most about this product?
Nothing...I love smart sheet for tracking deliverables. I use this in place of basic excel.
What recommendations would you give to someone considering this product?
Take all the training so you can take full advantage of all the functionalities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Wasi W.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2025
Amazing Project Management Software
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet has excel like interface but with advanced features which differentiates it from other similar products.
What is your favorite aspect of this product?
My favorite aspect of Smartsheet is its flexibility and automation capabilities. It allows to setup projects in many ways and also gives you the ability to set up automated workflows.
What do you dislike most about this product?
I don't dislike anything as I believe it to be a flawless product.
What recommendations would you give to someone considering this product?
I would highly recommend this product to other project managers who are looking for a productive project management tool.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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