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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

89

Planning and Scheduling

85

Workflow Management

84

Document Management

83

Resource Management

83

Time & Expense Tracking

83

Dependency and Milestone Tracking

83

Reporting

82

Budget Management

82

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

83

Breadth of Features

83

Business Value Created

82

Usability and Intuitiveness

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Alex-Kel S.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Flexible Project Management Tool.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is different by being at once a spreadsheet tool and a project management software. The platform’s grid pattern is familiar to spreadsheet people but it also offers some robust tools such as Gantt charts, kanban boards and automated workflows. This hybrid solution is easier to learn than some more advanced project management systems and therefore more readily accessible to the wider set of users in an organization.

What is your favorite aspect of this product?

I love that Smartsheet is so automated. The app gives users the power to create detailed multi-step workflows that could be quite useful for streamlining projects. You could, for example, automate push notifications for future due dates, approve documents when certain conditions are satisfied, or even just notify you when a task is complete. That kind of automation is time saving, human error-reducing and it assures the project management of an organization.

What do you dislike most about this product?

The only downside of Smartsheet that I don’t like is that it’s not very offline. It does have a mobile app available, but the app’s capabilities are limited when you’re not connected to the internet. This is an issue for team members that have to update project data or look at sensitive information in locations with a poor internet connection. The lack of powerful offline support could affect productivity of teams operating from different countries or on the road.

What recommendations would you give to someone considering this product?

If you are a business owner thinking about using Smartsheet, I suggest first conducting a thorough project management and team analysis. Smartsheet is ideally suited to teams where flexibility and teamwork are key and project managers might not be the same. For your business that cares about something flexible enough to fit multiple project workflows and evolve with your company Smartsheet is a good option. Just make sure its features are exactly what you need (e.g. in resource management and custom use cases for the industry).

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Natasha T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Awesome Product!!

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

The user friendly features.

What is your favorite aspect of this product?

I like the sorting capabilities and organizing functions.

What do you dislike most about this product?

Nothing...I love smart sheet for tracking deliverables. I use this in place of basic excel.

What recommendations would you give to someone considering this product?

Take all the training so you can take full advantage of all the functionalities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Wasi W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Amazing Project Management Software

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet has excel like interface but with advanced features which differentiates it from other similar products.

What is your favorite aspect of this product?

My favorite aspect of Smartsheet is its flexibility and automation capabilities. It allows to setup projects in many ways and also gives you the ability to set up automated workflows.

What do you dislike most about this product?

I don't dislike anything as I believe it to be a flawless product.

What recommendations would you give to someone considering this product?

I would highly recommend this product to other project managers who are looking for a productive project management tool.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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