In Partnership With SelectHub
What is ServiceTitan?
ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.
Company Details
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In Partnership With SelectHub
ServiceTitan Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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87 Likeliness to Recommend
94 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceTitan?
Pros
- Respectful
- Friendly Negotiation
- Transparent
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dispatch Management
Service Scheduling
Dashboards, Analytics and Reporting
Billing and Invoice Management
Field Service Knowledge Management
Field Service Workflow Management
GPS Tracking
Mobile App
Field Sales Enablement
Quotes and Estimates
Online Booking
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
ServiceTitan Reviews
Faisal S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Real Beauty of Services Solution
Likeliness to Recommend
What differentiates ServiceTitan from other similar products?
As far my opinion it's Comprehensiveness and Ease of use are different from other solutions
What is your favorite aspect of this product?
Service Titan's scheduling tool allows businesses to schedule appointments, assign jobs to technicians, and track their progress in real time. This can help businesses improve their efficiency and avoid overbooking
What do you dislike most about this product?
Vendor lock-in as Once a business has implemented Service Titan, it may be difficult to switch to another solution.
What recommendations would you give to someone considering this product?
if you are looking for better services solution then Take advantage of Service Titan's integrations
Pros
- Efficient Service
- Respectful
- Transparent
- Helps Innovate
Please tell us why you think this review should be flagged.
Angela Z.
- Role: Operations
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Oct 2023
Easy to use software
Likeliness to Recommend
What differentiates ServiceTitan from other similar products?
Training is easy and product is flexiable
What is your favorite aspect of this product?
Support offered
What do you dislike most about this product?
Cost effective
What recommendations would you give to someone considering this product?
Worth the money
Pros
- Continually Improving Product
- Effective Service
- Acts with Integrity
- Helps Innovate
Please tell us why you think this review should be flagged.
Benjamin H.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Oct 2023
The base product is great. Features need work.
Likeliness to Recommend
What differentiates ServiceTitan from other similar products?
Brand recognition.
What is your favorite aspect of this product?
Friendly customer satisfaction team. The base functionality works out of the box well.
What do you dislike most about this product?
The inability to easily integrate with outside systems. The lack of advanced features or a clear path on the roadmap to when new features will be released.
What recommendations would you give to someone considering this product?
If you need a base CRM system, this works amazing. However, if you need to integrate with other systems or use non standard functions, you will find it difficult to proceed.
Pros
- Respectful
- Security Protects
- Client Friendly Policies
- Generous Negotitation
Cons
- Less Efficient Service
- Less Effective Service
- Under Delivered
Please tell us why you think this review should be flagged.
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