What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting
Integrated Knowledge Management
Service Catalog
Multi-Site Functionality
End User Self Serve
End User Support Solutions
Systems Management Integration
Integration With IT Tools
Technician Administration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Ved Prakash S.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Excellant Business minded architecture
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Easy creation of incident related task, change request , incident ticket and problem ticket based on business requirements without any compromise.
What is your favorite aspect of this product?
Easy to integrate, huge knowledge base for ease usage and quick interface
What do you dislike most about this product?
Everything is good and for minor bugs we get regular updates.
What recommendations would you give to someone considering this product?
It's easier to integrate mail for autocreation of incident ticket in serviceNow and many more option at same place. We should use it to maintan integrity.
Pros
- Helps Innovate
- Efficient Service
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.
Hinesh B.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Awesome product for ITSM
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Speed and functionality
What is your favorite aspect of this product?
Speed and reliability
What do you dislike most about this product?
A bit lacks sometimes
What recommendations would you give to someone considering this product?
Best product to opt for ITSM
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Respectful
Please tell us why you think this review should be flagged.
Anant J.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2024
It's THE best ITSM tool out there
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Reporting features are one of the best. Let's you create dashboards that are readable
What is your favorite aspect of this product?
Incident management
What do you dislike most about this product?
Nothing much
What recommendations would you give to someone considering this product?
Should definitely give it a try
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Security Protects
Please tell us why you think this review should be flagged.
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