ServiceNow

ServiceNow IT Operations Management

Composite Score

8.3 /10

CX Score

8.5 /10

36 Reviews Write a Review

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What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details

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Awards & Recognition

ServiceNow IT Operations Management won the following awards in the Systems Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2024

ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

4% Negative

2% Neutral

94% Positive

Pros

Performance Enhancing
Respectful
Enables Productivity
Friendly Negotiation

Feature Ratings

Average 84

Network Configuration Management

Deployment Model

Centralized Dashboard

Applications Monitoring

Access Rights Management

Server Performance Monitoring

Multi-Site Functionality

Automated Remediation

Patching Automation

Cloud Monitoring

Network Performance Management

Vendor Capability Ratings

Average 84

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Customization

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Also Featured in...

AIOps

Score 7.9

View ServiceNow IT Operations Management in this category (opens in a new tab)

ServiceNow IT Operations Management Reviews

Viraj D.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Excellent product for Automation

Likeliness to Recommend

8 /10

What differentiates ServiceNow IT Operations Management from other similar products?

Unified platform : ServiceNow ITOM integrates seamlessly with ServiceNow IT Service Management (ITSM), enabling organization Automation and orchestration : - Workflow Automation: ServiceNow enables automated resolution of incidents and configuration changes through prebuilt workflows and orchestration capabilities. Cloud support : ITOM offers tools for managing cloud resources, monitoring performance, and optimizing costs across multi-cloud and hybrid environments. Scalability : It integrates with a wide array of third-party tools (e.g., AWS, Azure, Google Cloud, VMware), ensuring interoperability with existing IT ecosystems.

What is your favorite aspect of this product?

Automation and scalability

What do you dislike most about this product?

User interface of the entire product

What recommendations would you give to someone considering this product?

Please invest a lot on UI to make product more intuitive.

Pros

Performance Enhancing
Enables Productivity
Security Protects
Helps Innovate

Mayank G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

It is ITOM By ServiceNow!

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

Dashboard is user friendly and looks simple & sober. Dashboard has huge variety of features. Using this single platform we can automates the task as well as perform service mapping.

What is your favorite aspect of this product?

It has AI capabilities that helps in daily tasks related to ITOM. Tracking or reporting of firewall, event management or health log analysis with in few mins. It is improving our business productivity, efficiency and scalability.

What do you dislike most about this product?

ServiceNow always offer best product. It never created any issue. I am also happy with this.

What recommendations would you give to someone considering this product?

Everyone consider this if you are searching the best ITOM tool in the market.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rajat V.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

ITOM with Servicenow

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

Service mapping, event management and orchestration are best

What is your favorite aspect of this product?

It’s easy to scale and can be integrated very easily

What do you dislike most about this product?

License cost and latency sometimes

What recommendations would you give to someone considering this product?

Must buy it for itom

Pros

Continually Improving Product
Reliable
Performance Enhancing
Unique Features

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ServiceNow IT Operations Management

What is ServiceNow IT Operations Management?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

ServiceNow IT Operations Management Ratings

90 Likeliness to Recommend

1 Since last award

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ServiceNow IT Operations Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Access Rights Management Ability to track and manage user access of sensitive data and systems

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Patching Automation The automated deployment and installation of server patches

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

AIOps

ServiceNow IT Operations Management Reviews

Viraj D.

Excellent product for Automation

Likeliness to Recommend

Pros

Mayank G.

It is ITOM By ServiceNow!

Likeliness to Recommend

Pros

Rajat V.

ITOM with Servicenow

Likeliness to Recommend

Pros

Most Popular ServiceNow IT Operations Management Comparisons

Oracle Enterprise Manager

AWS Systems Manager

Datadog

Microsoft System Center

Kaseya VSA

IBM Power Systems

1
Since last award

2
Since last award

Feature Ratings

Network Configuration Management

Deployment Model

Centralized Dashboard

Applications Monitoring

Access Rights Management

Server Performance Monitoring

Multi-Site Functionality

Automated Remediation

Patching Automation

Cloud Monitoring

Network Performance Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Customization

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of Implementation

Usability and Intuitiveness