ServiceNow Asset Management Logo
ServiceNow Asset Management Logo
ServiceNow

ServiceNow Asset Management

Composite Score
7.9 /10
CX Score
8.1 /10
Category
ServiceNow Asset Management
7.9 /10

What is ServiceNow Asset Management?

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

Company Details


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Awards & Recognition

ServiceNow Asset Management won the following awards in the IT Asset Management - Enterprise category

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ServiceNow Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Asset Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
87%
Negotiation and Contract:
76%
Conflict Resolution:
83%
Strategy & Innovation:
82%
Service Experience:
86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Asset Management?

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1% Negative
6% Neutral
93% Positive

Pros

  • Security Protects
  • Reliable
  • Caring
  • Enables Productivity

Feature Ratings

Average 78

End to End Lifecycle Management

84

Analytics and Reporting

82

Software Recognition Library

78

Data Center Analytics

78

Advanced License Management

78

Cloud License Management

77

Data Import Export and Aggregation

76

Decentralized Management

76

Software Usage Metering

75

Integrated Discovery

74

Financial Analysis

73

Vendor Capability Ratings

Average 82

Ease of Data Integration

85

Usability and Intuitiveness

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

82

Quality of Features

81

Breadth of Features

81

Ease of Customization

80

Vendor Support

80

Ease of Implementation

80

Business Value Created

79

ServiceNow Asset Management Reviews

Rajat V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

It’s easy to manage your software and hardware

Likeliness to Recommend

8 /10

What differentiates ServiceNow Asset Management from other similar products?

Can be eaisly integrated with cmdb thus makes easy to use between incident problem change

What is your favorite aspect of this product?

We can eaisly track the life cycle of both hardware and software assets

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

They can consider this for sure

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

YOGENDER T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Totally worth it, Fantastic product

Likeliness to Recommend

9 /10

What differentiates ServiceNow Asset Management from other similar products?

Easy to access and management your inventory

What is your favorite aspect of this product?

You will get everything on the same page

What do you dislike most about this product?

Actually Nothing

What recommendations would you give to someone considering this product?

Go for it,

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ramone P.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

A complete suite

Likeliness to Recommend

10 /10

What differentiates ServiceNow Asset Management from other similar products?

Ability to integrate all aspects of a business into the SNOW suite

What is your favorite aspect of this product?

Dashboard and Reporting

What do you dislike most about this product?

Reporting customization and Dashboard customization can be tricky

What recommendations would you give to someone considering this product?

Implementation can be difficult depending on how many departments will be integrated, advise is to have a representative of each department early on into the deployment and integration stage

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy