Sender Inc

Sendoso

Composite Score

8.0 /10

CX Score

8.5 /10

26 Reviews Write a Review

Claim Software

What is Sendoso?

Connect and drive revenue with personalized gifts, branded swag, eGifts, virtual experiences & more. Sendoso helps companies stand out by giving them new ways to engage with customers throughout the buyer’s journey. By integrating digital and physical sending strategies, companies can increase the effectiveness of their existing go-to-market programs and improve their relationships with customers.

Company Details

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Sendoso Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sendoso.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sendoso?

0% Negative

3% Neutral

97% Positive

Pros

Enables Productivity
Trustworthy
Effective Service
Saves Time

Feature Ratings

Average 82

Gift Fulfillment and Delivery

Role-Based Access

Personal Messaging

Milestones/Calendar Tracking

Notifications/Alerts/Updates

Marketplace/Rewards Catalogue

Gift Acceptance/Exchange/Donation

Required Actions

Gift Tracking

Address Confirmation/Verification

Advanced Integrations

Vendor Capability Ratings

Average 82

Business Value Created

Vendor Support

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Sendoso Reviews

David O.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Amaze clients with these amazing gift cards

Likeliness to Recommend

10 /10

What differentiates Sendoso from other similar products?

Gift cards are processed instantly without the need to wait for the queue or schedules and the support team at Sendoso are so welcoming and helpful. As well the best unique about Sendoso is that they will refund the gift card amount if cancelled or not redeemed by the recipient

What is your favorite aspect of this product?

I like the speed at which Sendoso uses to send the gift cards to our users and their API is very friendly that can be integrated with any CRM and review collection tools to automate gift cards sending

What do you dislike most about this product?

To a particular user receiving more than two gift cards, I would suggest they can add all the amount and issue the gift card once other sending multiple gift cards in one email

What recommendations would you give to someone considering this product?

Yes, it is a reliable and affordable tool hence I would recommend the solution

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Renato J.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Easy to use and great gift selection

Likeliness to Recommend

10 /10

What differentiates Sendoso from other similar products?

Sendoso is utilized by the marketing team to facilitate the generation of sales opportunities at the initial stage of the sales funnel and to arrange appointments for the sales team. Additionally, it serves as a valuable tool for acknowledging and celebrating customer and employee milestones and contributions.

What is your favorite aspect of this product?

I find Sendoso to be incredibly user-friendly and intuitive. Navigating the platform is a breeze, and I particularly enjoy the simplicity of creating and distributing sends with just a few clicks. Sendoso has continuously evolved and improved over the years, expanding its range of sending options and refining the user experience (UX) and capabilities to enhance the tool's flexibility.

What do you dislike most about this product?

Due to several team changes we have experienced since our initial engagement with the company, we have had to reiterate the company's objectives, account details, and goals multiple times.

What recommendations would you give to someone considering this product?

It proves highly effective for Enterprise companies when utilized for purposes beyond fulfilling advocate gifts, not sure if this can be applied to smaller companies.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Almir B.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Easy to use, Fantastic product

Likeliness to Recommend

9 /10

What differentiates Sendoso from other similar products?

Sendoso offers an impressive catalog of gifts and essential integrations. However, what truly sets them apart is the exceptional knowledge and expertise of their team. We have had the privilege of learning from them and implementing their well-crafted strategies, which have yielded remarkable results for our organization. The insights and guidance provided by the Sendoso team have been invaluable in enhancing our gifting initiatives.

What is your favorite aspect of this product?

Once you familiarize yourself with the platform, Sendoso becomes a user-friendly tool. While there may be a learning curve initially, once you grasp the functionalities, navigating and utilizing the platform becomes straightforward and efficient.

What do you dislike most about this product?

Price could be lower

What recommendations would you give to someone considering this product?

I highly recommend taking the time to thoroughly review the extensive catalog of options available. The range is truly extensive, so it's worth exploring all the possibilities. Additionally, I encourage you to consider joining their advocate program. This program not only allows you to share and exchange incredible ideas but also provides an opportunity to request the inclusion of additional gift options.

Pros

Helps Innovate
Trustworthy
Inspires Innovation
Fair

Sendoso

What is Sendoso?

Company Details

Need Assistance?

Sendoso Ratings

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Sendoso?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Gift Fulfillment and Delivery The ability to send digital and/or physical gifts to clients and staff, including gift cards, prepaid credit cards, clothing, electronics, and experiences.

Role-Based Access Spending levels and budgets can be set at an individual/team level, with the ability to also assign individuals/teams with specific gift options.

Personal Messaging Templates for emails and handwritten correspondence can be sent along with a gift to further develop interpersonal relationships with staff and clients.

Milestones/Calendar Tracking Important dates and milestones for staff and clients are managed in an internal calendar, ensuring opportunities to reward employees/customers are not missed.

Notifications/Alerts/Updates Real-time notifications are sent when gifts are sent, viewed, and received/accepted.

Marketplace/Rewards Catalogue Platform offers an integrated storefront, providing users with the ability to search for relevant gifts directly within the software.

Gift Acceptance/Exchange/Donation Clients and staff may either accept gifts, exchange gifts with a different option of equal or lesser value, or donate the value of their gift to charity.

Required Actions To accept gifts, employees must meet certain targets or specific qualifications whilst clients must perform certain actions such as book a meeting.

Gift Tracking Software tracks gifts throughout their delivery.

Address Confirmation/Verification Automated requests sent to clients prior to gift delivery asking for them to confirm/verify their address.

Advanced Integrations Provides vast integration capabilities and possesses an ability to connect with existing business architecture, including CRMs and marketing automation tools.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Sendoso Reviews

David O.

Amaze clients with these amazing gift cards

Likeliness to Recommend

Pros

Renato J.

Easy to use and great gift selection

Likeliness to Recommend

Pros

Almir B.

Easy to use, Fantastic product

Likeliness to Recommend

Pros

Feature Ratings

Gift Fulfillment and Delivery

Role-Based Access

Personal Messaging

Milestones/Calendar Tracking

Notifications/Alerts/Updates

Marketplace/Rewards Catalogue

Gift Acceptance/Exchange/Donation

Required Actions

Gift Tracking

Address Confirmation/Verification

Advanced Integrations

Vendor Capability Ratings

Business Value Created

Vendor Support

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Customization