SAP

SAP Sales Cloud

Composite Score

8.1 /10

CX Score

8.3 /10

17 Reviews Write a Review

What is SAP Sales Cloud?

Deliver exceptional sales experiences and increase revenue and foster advocacy by supporting customer-centric sales engagements with a 360-degree view of every customer and interaction. Let your sales organization spend more time building relationships and engaging with customers. With the SAP Sales Cloud solution, you can streamline and automate critical selling processes and empower sellers with intelligent recommendations.

Company Details

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SAP Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

94 Plan to Renew

6
Since last award

86 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Sales Cloud?

6% Negative

5% Neutral

89% Positive

Pros

Helps Innovate
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 86

Dashboard

Intelligent Alerts and Notifications

Collaboration

Territory Analytics and Management

Pipeline Planning

Data Ingestion and Interoperability

Predictive Time-Series Reporting & Analytics

Scenario Analysis

Predictive Sales Forecasting

Visual Pipeline Monitoring

Artificial Intelligence-Based Insights

Vendor Capability Ratings

Average 82

Ease of Data Integration

Breadth of Features

Business Value Created

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Implementation

SAP Sales Cloud Reviews

Fabio S.

Role: Information Technology
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Can improve with AI and Gamification

Likeliness to Recommend

9 /10

What differentiates SAP Sales Cloud from other similar products?

Integration with the SAP ecosystem, enabling unified and efficient management, advanced analytics, and accurate sales forecasts

What is your favorite aspect of this product?

the ability to customize and automate your tools

What do you dislike most about this product?

Complex implementation, high relativel cost

What recommendations would you give to someone considering this product?

Consider the cost benefit, plan a gradual implementation, take advantage of the functionalities of analyses.

Pros

Enables Productivity
Unique Features
Generous Negotitation
Over Delivered

Marcos F.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Fits your business and does all the integration

Likeliness to Recommend

9 /10

What differentiates SAP Sales Cloud from other similar products?

In addition to fitting into any business, it has specific features

What is your favorite aspect of this product?

availability and ease of access

What do you dislike most about this product?

nothing comes to mind at the moment

What recommendations would you give to someone considering this product?

If you are looking for a system to integrate and manage your entire company, this is what you need.

Pros

Reliable
Inspires Innovation
Includes Product Enhancements
Appreciates Incumbent Status

James B.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

SAP Brings A Lot of Good Things To The Table!

Likeliness to Recommend

9 /10

What differentiates SAP Sales Cloud from other similar products?

I think the best thing I like is that we can see a holistic view of everything by the user, and it helps make those tasks we have to do that much easier. With Sales Cloud being a cloud based system, I also feel that it is easier to locate what we need to when we need to.

What is your favorite aspect of this product?

I think my favorite aspect of it is the frequent updates to make the product better. I think the average user of a product would be able to tell you the pros and cons of a product, but I like that SAP is proactive in trying to figure out how to make what they got much better and pushing those updates to us users.

What do you dislike most about this product?

I think my least favorite part is how much I like using MS Word to go along with what I need to do, and it feels like SAP Sales Cloud and MS Word don't mix for me, which makes me do what I need to do a little different, which can be a pain. I feel that software should be able to accommodate how you are comfortable a little bit better.

What recommendations would you give to someone considering this product?

I would recommend having a deep discussion with the people who would use the software before going headfirst into the purchase. Not as a cautionary tale, but more along the lines of seeing what the users like about your current product and see how that lines up with this product. A lot of the times the users who may not have a say in the software they use can glean more insight into what is important to them.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

SAP Sales Cloud

What is SAP Sales Cloud?

Company Details

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Awards & Recognition

SAP Sales Cloud Ratings

88 Likeliness to Recommend

2 Since last award

94 Plan to Renew

6 Since last award

86 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love SAP Sales Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboard Generate presentation ready QBRs, reports and dashboards. Includes progress to goal, growth forecasts, average sales cycle and ACV, and lead source analysis.

Intelligent Alerts and Notifications Includes notifications across a range of channels including in-platform (tray notification), SMS and email customized to trigger in specific circumstances.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Territory Analytics and Management Includes the ability to analyze capacity and allocate resources for targeting key segments in a given territory or market.

Pipeline Planning Determine how much pipeline is necessary to meet revenue targets, specifically, understand if there is sufficient pipeline coverage for a given quarter.

Data Ingestion and Interoperability Includes bidirectional connections with external sources of data i.e. CRM Systems and Marketing Automation Tools, to improve the breadth of contact information.

Predictive Time-Series Reporting & Analytics Includes time-series analytics on critical sales metrics, including forecasts, pipeline, activity, and quota attainment.

Scenario Analysis The solution provides the ability to create and model different projected revenue and growth scenarios based on multivariate, user-defined conditions.

Predictive Sales Forecasting Includes the ability to project sales/revenue over a specified period of time, using a combination of historical performance and/or external signals.

Visual Pipeline Monitoring Includes customizable visualizations of the sales pipeline for monitoring pipeline health, risk, quality and goal progression.

Artificial Intelligence-Based Insights Includes predictive insights and forecasted on artificial intelligence rather than purely historical data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

SAP Sales Cloud Reviews

Fabio S.

Can improve with AI and Gamification

Likeliness to Recommend

Pros

Marcos F.

Fits your business and does all the integration

Likeliness to Recommend

Pros

James B.

SAP Brings A Lot of Good Things To The Table!

Likeliness to Recommend

Pros

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Feature Ratings

Dashboard

Intelligent Alerts and Notifications

Collaboration

Territory Analytics and Management

Pipeline Planning

Data Ingestion and Interoperability

Predictive Time-Series Reporting & Analytics

Scenario Analysis

Predictive Sales Forecasting

Visual Pipeline Monitoring

Artificial Intelligence-Based Insights

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Business Value Created

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Implementation