What is sandsiv+?
sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.
Company Details
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91 Likeliness to Recommend
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love sandsiv+?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sentiment Analytics
Text Analytics
Multi-Channel Data Collection
Alerts
API Framework
Questionnaire Design/Survey Builder
Data Visualization
Dashboards, Analytics and Reporting
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of Customization
sandsiv+ Reviews
Julia Maria M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2024
Rapid Response with Sandsiv+ Real-Time Feedback
Likeliness to Recommend
What differentiates sandsiv+ from other similar products?
If we see a lot of bad reviews about a particular part of our website or app, the team can look at the comments to find out why. This feature helps me fix issues quickly.
What is your favorite aspect of this product?
We work together to create an action plan. This could be fixing the UI/UX, updating help documentation, or adjusting the backend logic. We often find a solution that same day or week to fix the issue.
What do you dislike most about this product?
We also monitor the metrics to make sure our fixes worked. Sandsiv+ makes it easy to see how feedback affects key metrics like conversion rates, revenue, and NPS over time.
What recommendations would you give to someone considering this product?
This process has changed how we improve our digital experiences. It keeps customers happy and engaged. We don't wait for reports to address issues. We find and fix them before they become problems.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Kpunsa M.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Feb 2024
Adapting quickly to VoC Program needs
Likeliness to Recommend
What differentiates sandsiv+ from other similar products?
Omnichannel coverage at a more competitive price
What is your favorite aspect of this product?
The smart integration of AI
What do you dislike most about this product?
Good so far
What recommendations would you give to someone considering this product?
It is a perfect tool for a Voice of the Customer program that aligns with today's customer experience trends and business expectations.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Pragasen M.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Feb 2024
Incredibly Agile Features Driven VOC Platform
Likeliness to Recommend
What differentiates sandsiv+ from other similar products?
Sandsiv is a market leader in the VOC space, what differentiates them from other market leaders is their agility in that they can quickly and easily adapt the product and refine it to focus on the specific needs of a customer.
What is your favorite aspect of this product?
Social Media and Call Centre Listening
What do you dislike most about this product?
I can't think of anything I dislike about this product.
What recommendations would you give to someone considering this product?
Get a demonstration of the product. Understand all the features and benefits before making a decision.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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