Salesforce Chatter Logo
Salesforce Chatter Logo
Salesforce.com Inc

Salesforce Chatter

8.1 /10
Category
Salesforce Chatter
8.1 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Business Instant Messaging - Midmarket category

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative
5% Neutral
89% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Appreciates Incumbent Status
  • Enables Productivity

Feature Ratings

Average 84

File Sharing Collaboration

85

Instant Messaging

84

Granular Access Management

84

Document Collaboration

84

Screen Sharing

84

Task Management

83

Integration With Productivity Tools

83

Notifications

83

Search

81

Cross Platform Support

81

Voice and Video Collaboration

77

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Data Integration

84

Quality of Features

84

Ease of Customization

83

Ease of Implementation

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Vendor Support

80

Availability and Quality of Training

80

Salesforce Chatter Reviews

Piyush B.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2024

Seamless crm collaboration

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce chatter seamlessly integrates with salesforce crm, offering real time collaboration directly within the platform, enhancing team communications and productivity without needing to switch tools.

What is your favorite aspect of this product?

The ability to share files, updates, and feedback instantly with the team, all within salesforce, streamlines communications and boosts project collaboration.

What do you dislike most about this product?

The user interface can feel cluttered, especially for new users, and the botifications sometimes overwhelm the workflow.

What recommendations would you give to someone considering this product?

If you use salesforce for crm, chatter is the great choice for integrated team collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kaushik S.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic Tech product

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Its interface and speed

What is your favorite aspect of this product?

Seamless operations

What do you dislike most about this product?

Colors pallet

What recommendations would you give to someone considering this product?

Must use for the communication

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Onyinye Love M.

  • Role: Human Resources
  • Industry: Telecommunications
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2024

It fosters communication amongst team members.

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

It enables real time communication and collaboration amongst team members, that's what differentiates it from the others.

What is your favorite aspect of this product?

Quick sharing and fosters communication.

What do you dislike most about this product?

Nothing, it works fine.

What recommendations would you give to someone considering this product?

Go for it, don't think about it twice.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Acts with Integrity

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