Salesforce.com Inc

Salesforce Chatter

Composite Score

8.1 /10

CX Score

8.3 /10

50 Reviews Write a Review

Claim Software

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative

4% Neutral

90% Positive

Pros

Trustworthy
Appreciates Incumbent Status
Acts with Integrity
Enables Productivity

Feature Ratings

Average 85

File Sharing Collaboration

Instant Messaging

Granular Access Management

Task Management

Notifications

Document Collaboration

Screen Sharing

Integration With Productivity Tools

Search

Cross Platform Support

Voice and Video Collaboration

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Also Featured in...

Employee Communications

Score 8.5

View Salesforce Chatter in this category (opens in a new tab)

Salesforce Chatter Reviews

Hatim N.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Great collaboration tool.

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

CRM-Driven Automation - Users can set up workflow rules, alerts, and AI-powered insights based on Chatter activity.

What is your favorite aspect of this product?

I’d say my favorite aspect of Salesforce Chatter is how it keeps everything contextual and connected. The ability to collaborate directly on records—like discussing an account or a support case within the same interface you’re working on—makes everything flow so much more smoothly.

What do you dislike most about this product?

What I dislike most about Salesforce Chatter is how limited the real-time communication is compared to other chat tools like Slack. The lack of fluid, instant messaging features can make it feel a bit disconnected, especially for teams used to fast-paced communication.

What recommendations would you give to someone considering this product?

I’d recommend Salesforce Chatter if you’re already using Salesforce and need a way to streamline communication within your workflow. It’s perfect for teams that want to collaborate directly on sales, support, or marketing records without juggling multiple tools.

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

Dohn M.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

"Improves Efficiency!"

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Unlike standalone tools, Chatter enables teams to comment and discuss specific Salesforce records (e.g., a marketing campaign or lead), ensuring conversations remain relevant.

What is your favorite aspect of this product?

By reducing reliance on emails and providing real-time updates, Chatter streamlines team communication and project tracking.

What do you dislike most about this product?

Without careful configuration, users can be bombarded with unnecessary notifications, which may lead to reduced engagement.

What recommendations would you give to someone considering this product?

Leverage Chatter to ensure alignment between marketing and sales on campaigns, leads, and opportunities by using the collaboration features tied to Salesforce objects.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Syed N.

Role: Sales Marketing
Industry: Shipping
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Great for seamless collaboration

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

Easy to implement Smooth integration Great support Cost effective

What is your favorite aspect of this product?

Integration

What do you dislike most about this product?

Nothing as much

What recommendations would you give to someone considering this product?

For communication and organising group carefully to keep discussion focused is the main aspect of this product

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Salesforce Chatter

What is Salesforce Chatter?

Company Details

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Awards & Recognition

Salesforce Chatter Ratings

85 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Salesforce Chatter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Instant Messaging Real-time, text-based communication between two or more people

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Notifications Tool alerts business of an application generated event.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Screen Sharing The ability to share screens.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Search The system can search an entire body of a document for a keyword or phrase.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Employee Communications

Salesforce Chatter Reviews

Hatim N.

Great collaboration tool.

Likeliness to Recommend

Pros

Dohn M.

"Improves Efficiency!"

Likeliness to Recommend

Pros

Syed N.

Great for seamless collaboration

Likeliness to Recommend

Pros

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Feature Ratings

File Sharing Collaboration

Instant Messaging

Granular Access Management

Task Management

Notifications

Document Collaboration

Screen Sharing

Integration With Productivity Tools

Search

Cross Platform Support

Voice and Video Collaboration

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training