What is Salesforce Authenticator?
Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it’s even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Authenticator?
Pros
- Caring
- Efficient Service
- Respectful
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
OTP Authentication
Biometrics Authentication
Multi-Device Protection
Browser Push Notifications
Role-Based Multi-Factor Authentication
Email Authentication
Dashboards, Analytics and Reporting
Role and User Management
Integration APIs
Hard Token Authentication
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Salesforce Authenticator Reviews
Rohit B.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Oct 2024
Great product
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
Easy to deploy, automatic verification, Lightning Login
What is your favorite aspect of this product?
AI agents. Customer 360 degree
What do you dislike most about this product?
Lack of adoption
What recommendations would you give to someone considering this product?
Analytical skills. Certification
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Parth P.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
easy to use but sometimes slow to approve
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
Push notifications are faster, easier to use than code
What is your favorite aspect of this product?
on Ios - can hard-touch the push notification and approve from my lockscreen
What do you dislike most about this product?
If my authenticating device is using cellular and my device (that i am trying to authenticate) is using wifi, the approval does not work. both devices need to be on the same network the "remember this device / auth automatically" does not work for me
What recommendations would you give to someone considering this product?
easy to use, simple. no frills.
Pros
- Reliable
- Enables Productivity
- Security Protects
- Helps Innovate
Cons
- Slower Product Innovation
Please tell us why you think this review should be flagged.
Jon B.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Sep 2024
Excellent authenticator for Salesforce
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
It's parent software
What is your favorite aspect of this product?
Works easily every time
What do you dislike most about this product?
None at this time
What recommendations would you give to someone considering this product?
Excellent product
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
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