RingCentral, Inc

RingCentral MVP

Composite Score

8.1 /10

CX Score

8.2 /10

67 Reviews Write a Review

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What is RingCentral MVP?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details

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Awards & Recognition

RingCentral MVP won the following awards in the Unified Communications as a Service category

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1 Top Rated Capabilities

0 Top Rated Features

2024

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

6 Top Rated Features

2022

RingCentral MVP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingCentral MVP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral MVP?

2% Negative

10% Neutral

88% Positive

Pros

Respectful
Transparent
Trustworthy
Acts with Integrity

Feature Ratings

Average 81

Mobility

Audio Transcription

Communications

Secure Access

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Continuous UCC

Speech Access and Personal Assistant

Third-Party Integration

Analytics Reporting

Vendor Capability Ratings

Average 81

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

RingCentral MVP Reviews

Simon B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Best cloud phone software!

Likeliness to Recommend

10 /10

What differentiates RingCentral MVP from other similar products?

The fact that it is extremely stable!!

What is your favorite aspect of this product?

Definitely it’s intuitiveness and ease of use. Especially at a management level. The admin platform is wonderful to work with!

What do you dislike most about this product?

Maybe a BIT more intuitive reporting system. Although it remains very well in it’s current state

What recommendations would you give to someone considering this product?

THE best cost effective cloud phone system. Also very flexible phone tool

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Effective Service

Costel O.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Overall I love it

Likeliness to Recommend

10 /10

What differentiates RingCentral MVP from other similar products?

I like being able to effectively connect with my clients using the file-sharing and instant chat features, especially while I'm troubleshooting. Getting started is quick. Callers can be placed on hold while I answer from another device. Text messages can be sent and received by me.

What is your favorite aspect of this product?

A converged communications system is RingCentral. All communications are contained in a single piece of software. Our business has been utilizing and depending on this crucial technology for the private papers of our clients. Since then, we have been utilizing it without incident. It performs as expected and, in most cases, it goes above and above our expectations.

What do you dislike most about this product?

On the market, there are various possibilities. I'd like to see a lower-cost business plan that lets new clients with limited usage patterns test the system before committing to it for full-fledged office use.

What recommendations would you give to someone considering this product?

Our interaction with RingCentral MVP was very favorable. The features of messaging and video are complete, and tools like transcription and summarization significantly increase their attractiveness. Without completely leaving the main meeting, attendees can use virtual breakout rooms if they need to explore ideas in greater detail.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Paul M.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Unified communication tool

Likeliness to Recommend

10 /10

What differentiates RingCentral MVP from other similar products?

It's simple to keep track of callers and recordings once anyone sets the transfer keys, hrs, choices, and which phones ring whenever it's actually a pretty strong system that keeps the contact center running smoothly.

What is your favorite aspect of this product?

I utilize RingCentral as my phone system. I mostly use the desktop application. The phone app is also installed on mine. RingCentral will satisfy our future requirements. With RingCentral, we can now replace more contracts, in-house systems, and systems from other vendors.

What do you dislike most about this product?

So far, our experience has been so positive that I'm having a hard time coming up with any drawbacks. Some people might find the first setup difficult. The program has a lot of capabilities, so that's to be anticipated but they more than make up for it with outstanding customer support that will help you every step of the way.

What recommendations would you give to someone considering this product?

If you have ever used a similar corporate messaging solution that can handle both group and direct chats, the messaging module will be instantly recognizable to you. The amenities we've all grown accustomed to with the development of remote working, like screencasting and chat, are available once the meeting is up and running.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

RingCentral MVP

What is RingCentral MVP?

Company Details

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Awards & Recognition

2022 Emotional Footprint Champion

RingCentral MVP Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love RingCentral MVP?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

RingCentral MVP Reviews

Simon B.

Best cloud phone software!

Likeliness to Recommend

Pros

Costel O.

Overall I love it

Likeliness to Recommend

Pros

Paul M.

Unified communication tool

Likeliness to Recommend

Pros

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Feature Ratings

Mobility

Audio Transcription

Communications

Secure Access

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Continuous UCC

Speech Access and Personal Assistant

Third-Party Integration

Analytics Reporting

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support