What is Reputation Social Suite?
Reputation (formerly NUVI) is a software for social media listening, publishing, responding, and analytics. Use customer sentiment to boost your brand perception with our robust social media management tool.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
93 Plan to Renew
1
Since last award
72 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Reputation Social Suite?
Pros
- Client Friendly Policies
- Friendly Negotiation
- Trustworthy
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboards and Reporting
Collaboration
Influencer Identification
Sentiment Analysis
Audience Segmentation
Publishing
Visual Analytics
Competitor Tracking
Social Media Channel Integration Inbound
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of Customization
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Reputation Social Suite Reviews
Kate J.
- Role: Sales Marketing
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Apr 2024
Love centralized social monitoring and responding
Likeliness to Recommend
What differentiates Reputation Social Suite from other similar products?
Integration with Google Business Profiles. Scoring of each branch.
What is your favorite aspect of this product?
Monitoring reputation score for each location. Robust reporting that's easy to disseminate across the organization.
What do you dislike most about this product?
Lack of integration with Apple App Store and Google Play Store reviews.
What recommendations would you give to someone considering this product?
None that I can think of.
Pros
- Efficient Service
- Caring
- Respectful
- Friendly Negotiation
Cons
- Slower Product Innovation
- Less Productive
- Commodity Features
Please tell us why you think this review should be flagged.
MOHAMED I.
- Role: Sales Marketing
- Industry: Other
- Involvement: Initial Implementation
Submitted Oct 2023
Reputation is highly efficient & User friendly
Likeliness to Recommend
What differentiates Reputation Social Suite from other similar products?
its great user friendly and more efficient tool
What is your favorite aspect of this product?
Its analysis and sentiment wise actionable suggestions and templates to reply for customer reviews.
What do you dislike most about this product?
more features and requires periodic training.
What recommendations would you give to someone considering this product?
Its great and user friendly tool to manage location wise customer feedback and sentiment - for google reviews - Never gets lag
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Aman S.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2023
Likeliness to Recommend
What recommendations would you give to someone considering this product?
Value for money
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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