What is QuestionPro CX?
Create strategies to continually meet the ever-evolving customer experience. Share insights with employees and frontline managers to design an exceptional customer experience. With QuestionPro CX software, you can close the feedback loop using a ticketing system. This ticketing system can reduce the churn rate and eventually convert your detractors into promoters.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
89 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+62 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love QuestionPro CX?
Pros
- Respectful
- Fair
- Acts with Integrity
- Security Protects
Cons
- Commodity Features
- Under Delivered
- Inhibits Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Multi-Channel Data Collection
Sentiment Analytics
Text Analytics
API Framework
Dashboards, Analytics and Reporting
Data Visualization
Alerts
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
QuestionPro CX Reviews
Marllon J.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2024
Easy to use for surveys
Likeliness to Recommend
What differentiates QuestionPro CX from other similar products?
I believe that the ease with which you can draw up a questionnaire with pre-defined questions and send the questionnaire by e-mail individually to each client via the platform itself is an incredible differentiator. Another point is the easy tracking of responses, both for completed surveys and those in progress, and the reports provided. The analyses carried out also make it easier to present the results of the survey. Overall, the tool is very complete.
What is your favorite aspect of this product?
Sending the survey via the platform itself. All you have to do is formulate the questionnaire, add a list of contacts and send it off. The link sent has an identifier for each client.
What do you dislike most about this product?
Ease of obtaining reports on the research carried out.
What recommendations would you give to someone considering this product?
Perfect for conducting research.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Parves K.
- Role: C-Level
- Industry: Not for Profit
- Involvement: Vendor Selection and Purchasing
Submitted Mar 2024
All round great product and service!
Likeliness to Recommend
What differentiates QuestionPro CX from other similar products?
Survey builder so easy to use, affordability and great customer service!.
What is your favorite aspect of this product?
Great customer service!
What do you dislike most about this product?
Not as sophisticated in terms of heavy duty surveys that require complex regression analysis - but meets the needs for most business use cases.
What recommendations would you give to someone considering this product?
Chat through all the features, uses and packages.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Aishwarya K.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: Business Leader or Manager
Submitted Feb 2024
Pricey, outdated UI, awesome client servicing team
Likeliness to Recommend
What differentiates QuestionPro CX from other similar products?
It's a budding platform and needs a lot of improvement but they are the pros in NPS calculations.
What is your favorite aspect of this product?
Data Export and integration data from other platforms
What do you dislike most about this product?
The UI is very clumsy and outdated. One needs coding knowledge as well when setting up complex routing within a survey.
What recommendations would you give to someone considering this product?
I would not recommend this product to someone who is looking for integration with CRM or ERPs. Like I said it's a budding platform and needs a lot of development.
Pros
- Transparent
- Fair
- Acts with Integrity
- Security Protects
Cons
- Vendor's Interest First
- Less Friendly Negotiation
- Inhibits Innovation
Please tell us why you think this review should be flagged.
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