Prisma Access Logo
Prisma Access Logo
Palo Alto Networks

Prisma Access

Composite Score
8.1 /10
CX Score
8.5 /10
Category
Prisma Access
8.1 /10

What is Prisma Access?

Prisma SASE is the secure foundation for agile, cloud-enabled organizations. Prisma SASE converges best-of-breed security with best-of-breed next-gen SD-WAN into the cloud-delivered platform. It consolidates multiple point products, including ZTNA, Cloud SWG, CASB, FWaaS, and SD-WAN, into a single integrated service, reducing network and security complexity while increasing organizational agility. Prisma SASE secures all apps used by your hybrid workforce, regardless of whether users are remote, mobile, or working from a branch office. Our proven cloud-delivered security services leverage ML-powered threat prevention.

Company Details


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Awards & Recognition

Prisma Access won the following awards in the Secure Access Service Edge category

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Prisma Access Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Prisma Access.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Prisma Access?

0% Negative
0% Neutral
100% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Network Sandboxes

84

Cloud Access Security Broker (CASB)

84

Remote Browser Isolation (RBI)

83

Secure Web Gateway (SWG)

83

Zero Trust

82

Firewall as a Service (FWaaS)

80

Data Analytics / BI / AI

79

SD-WAN

79

Enablement for Security Teams

78

Viable Alternative VS Traditional MPLS

77

Web Application and API Protection (WAAP)

75

Vendor Capability Ratings

Average 79

Breadth of Features

86

Vendor Support

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

81

Ease of Customization

78

Ease of IT Administration

78

Business Value Created

77

Usability and Intuitiveness

77

Quality of Features

76

Ease of Implementation

75

Ease of Data Integration

72

Prisma Access Reviews

Priyanka k.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Reliable Security for Hybrid Work

Likeliness to Recommend

10 /10

What differentiates Prisma Access from other similar products?

The stands out about Prisma Access is how consistently it delivers secure connectivity for users, regardless of where they're working. Instead of managing multiple point solutions, I can apply the same security policies across remote offices, cloud applications, and mobile users from one centralized platform. It also scales well as the organization grows and provides detailed visibility into network traffic and potential threats. That combination of centralized management, cloud-native architecture, and strong security makes it a compelling option compared to many other secure access solutions.

What is your favorite aspect of this product?

What I appreciate most about Prisma Access is its ability to provide consistent security without sacrificing the user experience. Once it's in place, remote users can connect securely with minimal disruption, and I don't have to spend as much time managing separate security tools. The centralized management and clear visibility into network activity make it much easier to maintain security while supporting a modern, hybrid workforce.

What do you dislike most about this product?

One thing I dislike about Prisma Access is that the initial deployment and policy configuration can be more involved than expected, especially in complex environments. Getting everything properly integrated with existing infrastructure takes careful planning and testing. While the platform is powerful once it's up and running.

What recommendations would you give to someone considering this product?

From my experience, it's worth investing time in planning the deployment before rolling out Prisma Access across the organization. Test key applications, verify user access, and fine-tune security policies in a controlled environment first. A well-planned implementation will save time later and provide a much smoother experience for both IT teams and end users.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Jeevesh T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2026

Reliable and robust cloud security

Likeliness to Recommend

10 /10

What differentiates Prisma Access from other similar products?

Unified platform combining networking and security (SASE) Integrated ZTNA, SWG, and Firewall-as-a-Service in one solution Consistent security policies across users, apps, and locations Strong threat prevention and advanced security capabilities Globally distributed cloud infrastructure for reliable performance

What is your favorite aspect of this product?

All-in-one platform (no need for multiple security tools) Easy and consistent policy management Strong security with advanced threat protection Reliable performance for remote users Seamless user access from anywhere without complexity

What do you dislike most about this product?

High cost compared to some alternative solutions Occasional performance overhead in certain network conditions

What recommendations would you give to someone considering this product?

Start with a clear assessment of your network needs (remote users, branch offices, cloud apps) before deploying. Invest time in proper design and architecture planning—Prisma Access works best when well-structured. Use professional services or experienced partners for deployment to avoid configuration complexity. Enable split tunneling or traffic optimization where needed to improve performance for apps like Teams or VoIP. Plan for proper licensing and cost evaluation, as it can become expensive at scale. Ensure your team has strong networking and security expertise to manage and troubleshoot effectively

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Sheel P.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Security is good but implemeting can be simplified

Likeliness to Recommend

8 /10

What differentiates Prisma Access from other similar products?

Prisma SASE, differentiates itself through its comprehensive integration of networking and security into a single unified platform. Unlike many similar products, Prisma SASE delivers seamless Secure Access Service Edge functionality with advanced features such as Zero Trust Network Access (ZTNA), Cloud Secure Web Gateway (SWG), and SD-WAN. It excels in scalability, performance, and ease of management, all supported by a robust AI-driven engine that enhances threat detection and network optimization. Its ability to provide consistent security and exceptional user experience across distributed environments makes i

What is your favorite aspect of this product?

My favorite aspect of Prisma SASE is its seamless integration of AI-driven security with networking functionalities, all within a single, unified platform. This not only simplifies management but also enhances efficiency by providing real-time threat prevention, Zero Trust access, and superior user experience across distributed environments. The ability to dynamically adapt to hybrid workforces and scale effortlessly makes it a standout choice for modern businesses.

What do you dislike most about this product?

Implementation needs to be simplified as i have received feedsbacks from my clients as they have faced difficulties while setting it up with existing infrastructure.

What recommendations would you give to someone considering this product?

For those considering Prisma SASE, it's essential to evaluate your organization's specific networking and security needs to fully leverage its capabilities. Ensure you have a clear strategy for integrating its Zero Trust principles and AI-driven threat prevention into your existing infrastructure. Its unified management console is ideal for reducing complexity, so prioritize centralized visibility and control across distributed environments. Additionally, consider Prisma SASE if you value scalability and need robust support for remote or hybrid workforces.

Pros

  • Respectful
  • Friendly Negotiation
  • Reliable
  • Performance Enhancing

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