In Partnership With SelectHub
What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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In Partnership With SelectHub
Pipedrive Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Performance Enhancing
- Caring
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Customer Service Management
Account and Contact Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Vendor Support
Ease of Customization
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Arivu N.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2025
Best in Class CRM for Marketing effort management
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive is built around the principle of activity-based selling, which focuses on tracking and managing sales activities to drive deals towards completion. This approach helps sales teams stay organized and focused on the actions that matters most
What is your favorite aspect of this product?
The favorite aspects of this tool is lot of customization features specifically for sales pipeline options with that users can create unlimited, Customizable sales pipelines tailored to the specific business processes. This tool support Seamless integrations with 400+ third party tools in the market including apps like Google, QuickBooks, slack and Asana.
What do you dislike most about this product?
Unlike the other CRM in the market this tool Pipedrive does not offer you free plan. While there is a 14 days trial ongoing usage requires a paid subscription which might consideration for smaller businesses Lack of phone support Availability and app Limitations
What recommendations would you give to someone considering this product?
If some one is considering this tools these are features will add the value for the buyer advantages: Customize your sale pipelines Leverage Automation Integrate with other tools Use the AI sales Assistant Utilize Mobile App
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Wyatt C.
- Role: Operations
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Jan 2025
User-Friendly CRM Focused on Visual Deal Tracking.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive differentiates itself with its very appealing and customizable pipeline view. The drag and drop functionality let you drag deals from one step to the next and provides an encapsulated visualization of the sales journey. This visual method helps sales teams better priorities work, pinpoint bottlenecks, and make better predictions (particularly for complex or long-term sales cycles).
What is your favorite aspect of this product?
My favorite thing about Pipedrive is that it has a great mobile version. The app has a smooth, cross-device interface for sales reps to view and edit deal details, contacts, and activities in-app. What’s cool about the app is that you can use it offline and still work, if you don’t have access to an internet connection. This is a huge advantage for field sales teams or those that work in locations where the internet isn’t connected as crucial information can always be accessible and synchronized after the connection is restored.
What do you dislike most about this product?
Something that I don’t like about Pipedrive is the lack of reporting options, especially when we are talking more advanced analytics. It’s a pretty basic reporting tool but if you’re after a more complex visualization of data or customized report building, you’ll be limiting your options with the platform. This constraint can be a drag for organizations that depend heavily on deep sales analytics to make strategic decisions, and may require exporting data to other third-party apps to perform more advanced analysis.
What recommendations would you give to someone considering this product?
When it comes to companies who are considering Pipedrive, I recommend first looking at your sales process and team structure in detail. Pipedrive is great for visual pipeline administration and activity-based selling. Pipedrive may be a great choice if your business wants to be simple, simple, and have an intuitive sales funnel graph. However, be sure to make sure its functionality matches what you need, especially for reporting and email.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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Eduardo G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
Excellent sales CRM!
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
What sets Pipedrive apart is how it helps sales teams focus on the activities that truly drive business forward. It uses an activity-based approach, making it easier to track the necessary actions to close deals. Plus, Pipedrive integrates seamlessly with over 350 apps, making lead and team management a lot more efficient and secure.
What is your favorite aspect of this product?
What I love most about Pipedrive is its simplicity and intuitiveness. It really understands the needs of sales teams and makes the whole process easier.
What do you dislike most about this product?
What I dislike most about Pipedrive is that, despite its excellent intuitive interface and powerful features, the tool can be somewhat limited in terms of report customization. Creating more detailed custom reports often requires integration with additional tools or specific technical knowledge.
What recommendations would you give to someone considering this product?
For companies considering Pipedrive, I highly recommend it. It’s an intuitive and powerful tool for managing sales and leads.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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