What is OpTIME?
Part of CCCTIME, the OpTIME® module is designed to streamline operations and increase productivity and efficiency. Includes: Front Desk, Membership, Program Management, Child Care, Sports Scheduling, Scholarships, Fundraising, Attendance Tracking and Reporting.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
54 Likeliness to Recommend
70 Plan to Renew
65 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+36 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love OpTIME?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Transparent
Cons
- Slower Product Innovation
- Commodity Features
- Less Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Membership Management
Multi Channel Support
Program Management
Account and Contact Management
Accounting and Financial Management
Registration Management
Mobile Customer Care
Customer Self Service Capabilities
Event Management
Marketing Analytics
Fundraising Management
Vendor Capability Ratings
Vendor Support
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
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