OpenText Service Management Automation X (SMAX) Logo
OpenText Service Management Automation X (SMAX) Logo
OpenText Corporation

OpenText Service Management Automation X (SMAX)

Composite Score
6.5 /10
CX Score
6.5 /10
Category
OpenText Service Management Automation X (SMAX)
6.5 /10

What is OpenText Service Management Automation X (SMAX)?

OpenText SMAX uses built-in AI and analytics to deliver smart IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Driven by a private generative AI chatbot—OpenText IT Operations Aviator—SMAX empowers users to resolve common support requests on their own.

Company Details


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Awards & Recognition

OpenText Service Management Automation X (SMAX) won the following awards in the IT Service Management - Enterprise category

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OpenText Service Management Automation X (SMAX) Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText Service Management Automation X (SMAX).

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText Service Management Automation X (SMAX)?

3% Negative
10% Neutral
87% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Respectful

Cons

  • Under Delivered

Feature Ratings

Average 73

Reporting

78

Integration With IT Tools

77

Multi Device Capability

76

Service Catalog

76

Technician Administration

75

Systems Management Integration

74

Integrated Knowledge Management

74

End User Self Serve

73

End User Support Solutions

72

Multi-Site Functionality

68

Business Application Integration

67

Vendor Capability Ratings

Average 75

Product Strategy and Rate of Improvement

82

Ease of IT Administration

78

Ease of Customization

77

Ease of Data Integration

77

Ease of Implementation

76

Usability and Intuitiveness

73

Breadth of Features

73

Vendor Support

73

Availability and Quality of Training

73

Quality of Features

73

Business Value Created

71

OpenText Service Management Automation X (SMAX) Reviews

Radhika M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Great product

Likeliness to Recommend

8 /10

What differentiates OpenText Service Management Automation X (SMAX) from other similar products?

Great productivity with AI

What is your favorite aspect of this product?

AI integration

What do you dislike most about this product?

Nothing much

What recommendations would you give to someone considering this product?

Go for it.

Pros

  • Trustworthy
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Andrea F.

  • Role: C-Level
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2020

Excellent product

Likeliness to Recommend

10 /10

What differentiates OpenText Service Management Automation X (SMAX) from other similar products?

Micro Focus SMA provides automation capabilities for workflow that are more helpful than other products.

What is your favorite aspect of this product?

My favorite aspect of this product is the Smart Self Service with Social Collaboration.

What do you dislike most about this product?

I do not dislike anything about this product.

What recommendations would you give to someone considering this product?

My recommendations for someone to consider this product is upgrading to modern times. This software is modern, smart, and provides and engaging experience.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Operations
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2020

A good working product that cost

Likeliness to Recommend

6 /10

Pros

  • Unique Features
  • Caring
  • Security Protects
  • Reliable

Cons

  • Less Effective Service
  • Slower Product Innovation
  • Less Transparent