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Onfido Logo
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Onfido

7.9 /10
Category
Onfido
7.9 /10

What is Onfido?

Use a complete, AI-powered identity verification solution to power open, secure, and inclusive relationships between you and your customers. The Onfido Real Identity Platform helps you reduce the cost of customer acquisition, onboard new customers, detect fraud, and satisfy KYC, AML, and other global compliance requirements.

Company Details


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Onfido Ratings

Real user data aggregated to summarize the product performance and customer experience.

89 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Onfido?

0% Negative
9% Neutral
91% Positive

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Client Friendly Policies

Feature Ratings

Average 81

Regulatory Compliance

88

Document Hosting

86

Picture Identification

84

Database Integration

79

Reporting

72

Vendor Capability Ratings

Average 86

Ease of Implementation

93

Vendor Support

91

Availability and Quality of Training

88

Usability and Intuitiveness

88

Breadth of Features

86

Ease of Data Integration

86

Ease of IT Administration

86

Quality of Features

86

Product Strategy and Rate of Improvement

84

Business Value Created

81

Ease of Customization

77

Onfido Reviews

Nabeel s.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to use, but modeartely pricey

Likeliness to Recommend

9 /10

What differentiates Onfido from other similar products?

price and the features provided at this price point are really worth the money spent.

What is your favorite aspect of this product?

functionality and productivity boost

What do you dislike most about this product?

could be a lot better with some fixes.

What recommendations would you give to someone considering this product?

go for it if you're on a budget.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Michael H.

  • Role: C-Level
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Excellent account and CSM support

Likeliness to Recommend

8 /10

What differentiates Onfido from other similar products?

The standard of support from the CSM

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Reporting capabilities could be more self serve.

What recommendations would you give to someone considering this product?

Make sure to use all the support offered from the CSMs and account team - they're great.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted Apr 2024

Efficient, user friendly, not the cheapest

Likeliness to Recommend

9 /10

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring