What is Onfido?
Use a complete, AI-powered identity verification solution to power open, secure, and inclusive relationships between you and your customers. The Onfido Real Identity Platform helps you reduce the cost of customer acquisition, onboard new customers, detect fraud, and satisfy KYC, AML, and other global compliance requirements.
Company Details
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Get AssistanceOnfido Ratings
Real user data aggregated to summarize the product performance and customer experience.
89 Likeliness to Recommend
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Onfido?
Pros
- Trustworthy
- Efficient Service
- Respectful
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Regulatory Compliance
Document Hosting
Picture Identification
Database Integration
Reporting
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Onfido Reviews
Nabeel s.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Apr 2024
Easy to use, but modeartely pricey
Likeliness to Recommend
What differentiates Onfido from other similar products?
price and the features provided at this price point are really worth the money spent.
What is your favorite aspect of this product?
functionality and productivity boost
What do you dislike most about this product?
could be a lot better with some fixes.
What recommendations would you give to someone considering this product?
go for it if you're on a budget.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Michael H.
- Role: C-Level
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Apr 2024
Excellent account and CSM support
Likeliness to Recommend
What differentiates Onfido from other similar products?
The standard of support from the CSM
What is your favorite aspect of this product?
Ease of use.
What do you dislike most about this product?
Reporting capabilities could be more self serve.
What recommendations would you give to someone considering this product?
Make sure to use all the support offered from the CSMs and account team - they're great.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Apr 2024
Efficient, user friendly, not the cheapest
Likeliness to Recommend
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
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