NCR Corporation

NCR VOYIX POS - Counterpoint

Composite Score

7.4 /10

CX Score

7.6 /10

58 Reviews Write a Review

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What is NCR VOYIX POS - Counterpoint?

Run your business. Connect with customers. Sell anywhere. NCR VOYIX POS - Counterpoint is the specialty retail management system that integrates the front and back offices seamlessly, enabling you to grow your business. Our comprehensive and flexible solution will manage your business's details so you can focus on what truly matters: your customers.

Company Details

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Awards & Recognition

NCR VOYIX POS - Counterpoint won the following awards in the Retail POS category

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4 Top Rated Capabilities

0 Top Rated Features

2023

NCR VOYIX POS - Counterpoint Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NCR VOYIX POS - Counterpoint.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NCR VOYIX POS - Counterpoint?

2% Negative

7% Neutral

91% Positive

Pros

Effective Service
Respectful
Transparent
Trustworthy

Feature Ratings

Average 82

Cash Register Point of Purchase Devices

Sales Transactions

Customer Account Management

Employee Management

Employee Mobile

Pricing Promotions

Online Integrations Web Store

PCI and EMV Compatible

Analytics and Reporting

Loyalty Program

Inventory Control

Vendor Capability Ratings

Average 77

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Ease of IT Administration

Breadth of Features

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

NCR VOYIX POS - Counterpoint Reviews

Ravi p.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

pos system best system for small scale business

Likeliness to Recommend

9 /10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

NCR Emerald leverages a cloud-based POS system, which simplifies IT infrastructure and enables quick deployment of new customer-facing applications. This cloud-based approach allows for real-time integration, ensuring that retailers can adapt quickly to market changes

What is your favorite aspect of this product?

My favorite aspect of NCR VOYIX - Emerald is its cloud-based infrastructure and open architecture. This combination offers significant flexibility and scalability, enabling retailers to deploy new applications quickly and integrate existing systems efficiently. The cloud-based approach reduces the complexity of IT infrastructure management and supports real-time integration, which is crucial for adapting to rapid market changes and enhancing customer experiences.

What do you dislike most about this product?

One potential downside of NCR VOYIX - Emerald is the dependency on a reliable internet connection due to its cloud-based infrastructure. For retailers operating in areas with unstable or low-quality internet service, this dependency could lead to disruptions in POS operations, impacting the overall customer experience and store efficiency.

What recommendations would you give to someone considering this product?

Evaluate Your IT Capabilities: Consider the current state of your IT infrastructure and team capabilities. Implementing a cloud-based, open-architecture system may require advanced IT skills for integration, maintenance, and security.

Pros

Friendly Negotiation
Helps Innovate
Continually Improving Product
Reliable

Mukesh K.

Role: Finance
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Great product with enhanced customer support.

Likeliness to Recommend

7 /10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

Product support is tremendous, SLR is very high as compared to other product in same segment.

What is your favorite aspect of this product?

Customer support for L1.

What do you dislike most about this product?

I can be more friendly user interface.

What recommendations would you give to someone considering this product?

Go through the initial orchestral training.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chetan A.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

IT is a very fantastic product

Likeliness to Recommend

10 /10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

The ui ux is very greatful

What is your favorite aspect of this product?

The functionalitites are very favourite aspect

What do you dislike most about this product?

nothing , the produt is wonderful

What recommendations would you give to someone considering this product?

I will recommend it to everyone

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

NCR VOYIX POS - Counterpoint

What is NCR VOYIX POS - Counterpoint?

Company Details

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Awards & Recognition

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

NCR VOYIX POS - Counterpoint Ratings

78 Likeliness to Recommend

1 Since last award

99 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love NCR VOYIX POS - Counterpoint?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

NCR VOYIX POS - Counterpoint Reviews

Ravi p.

pos system best system for small scale business

Likeliness to Recommend

Pros

Mukesh K.

Great product with enhanced customer support.

Likeliness to Recommend

Pros

Chetan A.

IT is a very fantastic product

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

Cash Register Point of Purchase Devices

Sales Transactions

Customer Account Management

Employee Management

Employee Mobile

Pricing Promotions

Online Integrations Web Store

PCI and EMV Compatible

Analytics and Reporting

Loyalty Program

Inventory Control

Vendor Capability Ratings

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Ease of IT Administration

Breadth of Features

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization