Moveworks Customer Reviews 2024

Moveworks

Composite Score

7.0 /10

CX Score

6.8 /10

11 Reviews Write a Review

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What is Moveworks?

Deliver instant help to your employees with Moveworks, the AI platform that automates support at work. Learn how Moveworks lets you focus on what matters.

Company Details

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Moveworks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Moveworks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

90 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Moveworks?

9% Negative

27% Neutral

64% Positive

Pros

Caring
Trustworthy
Altruistic
Acts with Integrity

Cons

Less Reliable
Vendor's Interest First
Under Delivered

Feature Ratings

Average 77

Scheduled Availability

Multi-channel

Learning and Adaptability

Leads Generation

Voice or Text Input

Workflow Processing

Translation

Knowledgebase

Personalized Service

Natural Language Processing

Integration With CRM

Vendor Capability Ratings

Average 75

Availability and Quality of Training

Vendor Support

Quality of Features

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of Customization

Moveworks Reviews

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Dec 2023

Good Product in a very competitive market

Likeliness to Recommend

8 /10

Pros

Efficient Service
Respectful
Helps Innovate
Effective Service

ANUROOP N.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Very Good product and easy to use

Likeliness to Recommend

9 /10

What differentiates Moveworks from other similar products?

This helps us adopt to AI. Also accelerated the process.

What is your favorite aspect of this product?

The plug and play type and ease of use is something I liked the most.

What do you dislike most about this product?

Support follow was a little delayed. Even though there was delay on support for the queries that we have raised, the team helped us by addressing our concerns. So I'm happy with the over experience.

What recommendations would you give to someone considering this product?

This is a great tool. Please try it and evaluate if it suits your business needs.

Pros

Inspires Innovation
Caring
Respectful
Fair

YuvaTheja E.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Market leader in AI support & chatbot integration.

Likeliness to Recommend

10 /10

What differentiates Moveworks from other similar products?

It is easy to integrate with any other service tools like Service Now, CRM etc. It works fantastic right from the launch. Our Dev teams have integrated it with Microsoft Teams as well so that it's much easier now to interact with the chat bot assistant even on the go. Even though takes some time to implement with some minor complexities in parsing the data and API calls, it is well worth the time invested because it is super-fast and 100% efficient, I have seen/used multiple other such tools earlier but none of them had these many features and easy integration with multiple platforms.

What is your favorite aspect of this product?

Currently we have move works integrated with service now in our organization and it saves us a lot of time by creating automated conversations using Natural language processing and predefined intents. It handles the complete flow from the moment user creates a request in service now till it is resolved. providing updates, intimating on SLAs and giving access to shortcuts wherever applicable with a chatbot interface. Totally it is a fantastic tool with ease of use and snappy performance.

What do you dislike most about this product?

I don't have anything that I dislike about this product, However, needs some improvement on the community so that learning and using the tool can be much sophisticated and has far reach with audience across markets.

What recommendations would you give to someone considering this product?

It is one of the best AI tools in the market with so much customizability, I can definitely say with confidence that it is very much worth considering compared to other tools.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Moveworks

What is Moveworks?

Company Details

Need Assistance?

Moveworks Ratings

81 Likeliness to Recommend

90 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+67 Net Emotional Footprint

How much do users love Moveworks?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Translation Supports automatic translate to multiple languages.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Moveworks Reviews

Good Product in a very competitive market

Likeliness to Recommend

Pros

ANUROOP N.

Very Good product and easy to use

Likeliness to Recommend

Pros

YuvaTheja E.

Market leader in AI support & chatbot integration.

Likeliness to Recommend

Pros

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Feature Ratings

Scheduled Availability

Multi-channel

Learning and Adaptability

Leads Generation

Voice or Text Input

Workflow Processing

Translation

Knowledgebase

Personalized Service

Natural Language Processing

Integration With CRM

Vendor Capability Ratings

Availability and Quality of Training

Vendor Support

Quality of Features

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of Customization