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Moogsoft Logo
Moogsoft

Moogsoft

6.7 /10
Moogsoft
6.7 /10

What is Moogsoft?

Moogsoft AIOps is a purpose-built software platform optimized to deliver continuous service assurance through its role as a real-time operational System of Engagement for your entire organization. It adds the critical layer of intelligence and integration between performance monitoring and IT Service Management (ITSM) systems to reduce Operational actions by up to 99% of events.

Company Details


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Awards & Recognition

Moogsoft won the following awards in the AIOps category

Moogsoft Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Moogsoft.

81 Likeliness to Recommend

1
Since last award

93 Plan to Renew

67 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Moogsoft?

6% Negative
20% Neutral
74% Positive

Pros

  • Continually Improving Product
  • Efficient Service
  • Includes Product Enhancements
  • Helps Innovate

Cons

  • Under Delivered

Feature Ratings

Average 71

Event & Alert Management Automation

80

Analyze Discovery Data

78

Analyze Activity Data

77

Data Visualization

76

Security Operations Automation

75

Change Control Automation

75

Incident Management Automation

73

Operational Task Automation

71

Problem Management Automation

70

Machine Learning

66

Performance & Capacity Management Automation

65

Vendor Capability Ratings

Average 75

Ease of IT Administration

84

Business Value Created

78

Availability and Quality of Training

77

Vendor Support

76

Ease of Implementation

75

Ease of Data Integration

74

Product Strategy and Rate of Improvement

72

Usability and Intuitiveness

69

Breadth of Features

67

Ease of Customization

67

Quality of Features

65

Moogsoft Reviews

Jeremy W.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Moogsoft centralizes alerts from monitoring tools

Likeliness to Recommend

9 /10

What differentiates Moogsoft from other similar products?

With Moogsoft, everyone has access to a shared platform. Detecting duplicate alerts is very simple. Correlates can be made for all relevant warnings. One of the AIOps tools is open source. All of our alarms are now consolidated in one convenient location, which greatly simplifies our problem. Value-adding features such as event management and observability are also available. The only thing you need to know is how to implement workflow functions.

What is your favorite aspect of this product?

I like that Moogsoft can be used easily. You can easily access and understand all circumstances and incidents through workflows. They also have excellent customer service. Furthermore, the cloud system is useful and easy to use.

What do you dislike most about this product?

Our experiences with previous versions of Moogsoft were not ideal, but the software has improved greatly thanks to continued product improvements, and the newer Enterprise versions are even better. The user interface is where most of the work will be done.

What recommendations would you give to someone considering this product?

Perform predictive monitoring with the help of AI and consolidate alerts from various monitoring systems. Centrally manage the creation of incidents according to metallic CI classification.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

KAMAL V.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use.

Likeliness to Recommend

9 /10

What differentiates Moogsoft from other similar products?

Its features that ingroove AI at its best .

What is your favorite aspect of this product?

The differentiation made in between the details for clients make it our favorite aspect.

What do you dislike most about this product?

Nothing as such its AI has developed a vast spectrum for itself in market.

What recommendations would you give to someone considering this product?

Best to way to use and deal in through.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Jossie A.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Works great

Likeliness to Recommend

10 /10

What differentiates Moogsoft from other similar products?

works great in the background you dont even notice it is there

What is your favorite aspect of this product?

finds the problem and fixes ut before it becomes an issue

What do you dislike most about this product?

it does crash they system occasionally

What recommendations would you give to someone considering this product?

great to work with, just do your research

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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