What is Messages XR?
Our mass notifications solution, Messages XR, makes it easy to send emails, texts, voice calls, mobile app notifications, website alerts — and translate — all from one place.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMessages XR Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Messages XR.
79 Likeliness to Recommend
93 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Messages XR?
Pros
- Enables Productivity
- Reliable
- Respectful
- Fair
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Location-Based Notification
Weather Alert
Conference Call Support
Contact Information Encryption
Single Sign-On (SSO)
Multi-Channel Mass Notification
Scheduled Messaging
Message Status Reporting
Distribution Lists
Multi-Language Support
Sequential Processing
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Quality of Features
Ease of Customization
Breadth of Features
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Messages XR Reviews
Sam C.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2022
Blackboard keeps people informed!
Likeliness to Recommend
What differentiates Messages XR from other similar products?
Blackboard is special because it offers many mass notification features, such as voice recordings, translation, texts, phone calls, and voicemails. It integrates well with other Blackboard products, such as the Blackboard website and app. We can easily use Blackboard to send push notifications to users with the mobile app, and all the information can also be accessed at a later time through the app.
What is your favorite aspect of this product?
My favorite aspect of the product is the ability to quickly select different groups of people to send the same message to. Rather than having to copy-and-paste the same information for each group, I can simply select all applicable checkboxes. I also like how notifications can be scheduled; this greatly improves our efficiency.
What do you dislike most about this product?
The one thing that I've found difficult with Blackboard is the ability to keep our lists up-to-date and contact information relevant. There have been difficulties with syncing, but that's also not entirely Blackboard's fault.
What recommendations would you give to someone considering this product?
I strongly recommend this product. It is essential, especially for emergencies or when your community speaks more than one language. If you are already using other Blackboard products elsewhere, this is a no-brainer to add on to your package.
Pros
- Trustworthy
- Caring
- Respectful
- Client's Interest First
Please tell us why you think this review should be flagged.
Kristin W.
- Role: Public Sector
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Mar 2021
Blackboard Mass Notifications is a great tool!
Likeliness to Recommend
What differentiates Messages XR from other similar products?
I'm not sure what the differences are
What is your favorite aspect of this product?
The ability to contact students in case of an emergency
What do you dislike most about this product?
Training of new staff
What recommendations would you give to someone considering this product?
Research the product and make sure it meets the needs of your organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Government
- Involvement: Vendor Management and Renewal
Submitted Sep 2020
Blackboard systems is easy, effective, and support
Likeliness to Recommend
Pros
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
- Enables Productivity
Cons
- Commodity Features
- Less Efficient Service
- Less Inspiring
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.