MessageBird Logo
MessageBird Logo
MessageBird

MessageBird

7.8 /10
Category
MessageBird
7.8 /10

What is MessageBird?

The only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on MessageBird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before.

Company Details


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Awards & Recognition

MessageBird won the following awards in the Communications Platform as a Service category

MessageBird Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MessageBird.

87 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MessageBird?

0% Negative
6% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 80

AI Engine for CPaaS

88

Integration APIs

83

Communication APIs

83

Cloud Integration

81

Software Development Kit

81

Code Libraries

76

Online Cloud Platform

75

Drag and Drop User Interface

75

MMS API

74

WebRTC-based Calling

63

Vendor Capability Ratings

Average 78

Business Value Created

86

Ease of IT Administration

84

Quality of Features

82

Ease of Customization

82

Ease of Implementation

81

Product Strategy and Rate of Improvement

78

Ease of Data Integration

77

Usability and Intuitiveness

76

Breadth of Features

74

Availability and Quality of Training

70

Vendor Support

69

MessageBird Reviews

Derek T.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Easy to use and to implement the software

Likeliness to Recommend

10 /10

What differentiates MessageBird from other similar products?

MessageBird stands out as the premier API provider for Text Messages (SMS), WhatsApp Integration, and voice calls. Additionally, MessageBird facilitates integrations with other social media platforms such as Instagram, Twitter, Gmail, and more.

What is your favorite aspect of this product?

It's practically costless, and we've achieved significant success in managing incoming messages via our WhatsApp API connection. Additionally, we receive messages from Facebook and Instagram directly in our inbox, ensuring we don't miss out on anything.

What do you dislike most about this product?

Our sole concern with MessageBird is the absence of a monthly billing invoice/statement. While you can top-up your account with credit, there isn't a detailed monthly statement provided to track the reduction of account credit.

What recommendations would you give to someone considering this product?

I would recommend the tool because it is easy and free

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Luule M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy to use with no extra steps

Likeliness to Recommend

10 /10

What differentiates MessageBird from other similar products?

Messagebird has a free version that you can use to try its products, the free version does not come with specific period, you can only choose to upgrade your account by topping up credits in case you are satisfied with the tool

What is your favorite aspect of this product?

They provide free sender ID for SMS marketing at no extra cost compared to other vendors who would charge around $20 for raising a sender ID, you can as well track SMS delivery right from the tool.

What do you dislike most about this product?

It is hard to determine how much you are going to spend in the Whatsapp marketing and SMS marketing since the tool does not hardly display the costs of such services, rather they will be deducting the credit

What recommendations would you give to someone considering this product?

If you do not have budget, this tool can help you since it is scalable enough.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adenike O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Facilitates customer interaction through sms.

Likeliness to Recommend

10 /10

What differentiates MessageBird from other similar products?

Messagebird integrates with more social platforms , than any other cloud communication platform out there. This offers us more options , in terms of the social channels through which we can communicate with our customers.

What is your favorite aspect of this product?

I love its flow builder functionality. The Flow Builder function enables the creation of more effective customer interactions on the social platforms which Messagebird integrates with. As a result of the flow builder , we are able to automate simple customer interactions like completing sign-up forms on WhatsApp, sharing rich media on messenger or placing orders via SMS.

What do you dislike most about this product?

Messagebird support team is slow to respond to enquiries and APi documentations can be a lot more intuitive and detailed.

What recommendations would you give to someone considering this product?

Messagebird is an effective solution for sending notifications to our customers through social platforms.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects