Manychat
8.7 /10

What is Manychat?

Manychat is a Chat Marketing platform. ManyChat enables businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with their visual editor.

Company Details


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Awards & Recognition

Manychat won the following awards in the Chatbots category

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Manychat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Manychat.

91 Likeliness to Recommend

2
Since last award

95 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Manychat?

0% Negative
6% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Caring
  • Reliable
  • Trustworthy

Feature Ratings

Average 83

Leads Generation

87

Scheduled Availability

84

Learning and Adaptability

84

Knowledgebase

82

Workflow Processing

82

Integration With CRM

81

Voice or Text Input

81

Translation

80

Personalized Service

79

Multi-channel

78

Application Programming Interface

77

Vendor Capability Ratings

Average 82

Ease of Customization

86

Quality of Features

85

Breadth of Features

84

Business Value Created

84

Ease of Implementation

83

Availability and Quality of Training

82

Usability and Intuitiveness

82

Ease of Data Integration

80

Ease of IT Administration

79

Product Strategy and Rate of Improvement

77

Vendor Support

77

Manychat Reviews

Sanskar S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy for simple bots, but limited.

Likeliness to Recommend

10 /10

What differentiates Manychat from other similar products?

ManyChat is different because it makes it really easy to build automated chatbots for marketing and customer engagement, especially on platforms like Facebook Messenger, with a simple interface.

What is your favorite aspect of this product?

My favorite thing about ManyChat is how easy it is to build chatbots for marketing, even without coding. It makes setting up automated chats quick and simple.

What do you dislike most about this product?

What I dislike most about ManyChat is that its features can feel limited for more complex use cases, and it's mainly focused on a few platforms like Facebook Messenger.

What recommendations would you give to someone considering this product?

If you're considering ManyChat, it's great for simple chatbot setups, especially for marketing, but keep in mind its limitations if you need more advanced features or broader platform support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akash P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to use, but limited free options.

Likeliness to Recommend

10 /10

What differentiates Manychat from other similar products?

ManyChat is different because it lets you easily create chatbots for Facebook and Instagram using a simple drag-and-drop setup, so you can automate conversations without needing to know how to code.

What is your favorite aspect of this product?

My favorite aspect of ManyChat is its user-friendly interface, which makes it super easy for anyone to create and manage chatbots without needing technical skills.

What do you dislike most about this product?

What I dislike most about ManyChat is that some of its more advanced features can be limited in the free version, which might require upgrading to a paid plan for full functionality.

What recommendations would you give to someone considering this product?

If you're thinking about using ManyChat, try the free version first to see if it fits your needs, and then consider upgrading for more features as you get comfortable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Piyush B.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy automation tool

Likeliness to Recommend

8 /10

What differentiates Manychat from other similar products?

It stands out for its ease of use. Offering no code chatbot building for fb messenger, whatsapp, and instagram.

What is your favorite aspect of this product?

The fav is its intutive, no code interface, which makes chatbot creation accessible to user without technical skills

What do you dislike most about this product?

The limited drawback is the limited customization option in the free plan.

What recommendations would you give to someone considering this product?

For business seeking to automate customer interactions without extensive technical knowledge l.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Client Friendly Policies

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