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Mailchimp Logo
Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.8 /10
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Claim Software
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 84

Email Delivery

89

Campaign Management

86

Basic Reporting and Analytics

85

Email Templates

84

Contact Database

84

Mobile Optimized

83

SPAM Compliance

83

A/B Testing

83

Segmentation

83

Auto-Responders

83

Content Authoring

82

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

82

Ease of Data Integration

82

Ease of Customization

82

Quality of Features

81

Ease of IT Administration

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Vendor Support

77

Mailchimp Reviews

Jeremy P.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Advantages of Using Mailchimp for Effective Email

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

The key difference between Mailchimp and other email marketing platforms lies in its ease of use and feature set. Mailchimp offers a comprehensive set of tools like automation, audience segmentation, and performance analytics, making it a great choice for beginners and small businesses. However, platforms like Sendinblue or ActiveCampaign offer more advanced CRM and SMS marketing features, while tools like ConvertKit focus more on content creators with simpler, subscription-focused features.

What is your favorite aspect of this product?

The advantages of Mailchimp include its user-friendly interface, making it accessible to beginners and experienced marketers alike. It offers powerful automation tools, allowing businesses to create targeted email campaigns that engage subscribers at the right time. The platform's robust analytics and reporting features help track performance, providing insights to optimize future campaigns. With seamless integration with various e-commerce and social media platforms, Mailchimp simplifies cross-channel marketing.

What do you dislike most about this product?

One disadvantage of Mailchimp is its limited free plan, which restricts the number of subscribers and emails you can send. Additionally, as the platform grows, pricing can become expensive, especially for businesses with large email lists. Some advanced features are only available on higher-tier plans, which may not be cost-effective for smaller businesses. Moreover, while Mailchimp provides a variety of templates, customization options can sometimes be limited compared to other email marketing tools, especially for more complex design needs.

What recommendations would you give to someone considering this product?

Overall, Mailchimp is a versatile and user-friendly email marketing platform suitable for businesses of various sizes. Its strengths lie in its ease of use, automation tools, and integration options, making it ideal for beginners and small to medium-sized businesses looking for an all-in-one solution. However, it may not be the best choice for larger businesses or those with more complex needs due to its pricing structure and limited customization options on lower-tier plans. Despite these limitations, Mailchimp remains a popular choice due to its balance of features, affordability, and scalability.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pierce H.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Versatile Yet Costly Email Marketing Tool.

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

The cool factor of Mailchimp is its AI-driven options for optimizing email campaigns. From subject line suggestions to send-time optimization, Mailchimp employs machine learning to provide real-world data to improve campaign performance. Many other platforms are largely insufficient in such intelligent automation.

What is your favorite aspect of this product?

I like the analytics and reporting tools Mailchimp also has. The system provides comprehensive reports on campaign success, audience performance and revenue attribution. This is analytics driven method for marketing that helps them adapt and develop their strategy based on experience of what works and what doesn’t. This along with A/B testing and AI content suggestions improves the efficiency of emails campaigns further.

What do you dislike most about this product?

One downside is that you cannot modify email templates without knowing how to code. While Mailchimp offers a selection of pre-built templates, when you want to be able to design something more custom, you are left with Mailchimp’s rather finite drag-and-drop editor. This can be a nightmare if you are trying to design your own unique email templates without a lot of HTML.

What recommendations would you give to someone considering this product?

Before you invest in Mailchimp, take a look at your marketing goals in the long term and what they will be for Mailchimp. If you have a high-end CRM solution for your company, or want something really specific in your automation process, consider alternative tools that are experts in these areas. If you’re looking for a complete marketing platform, Mailchimp is still a solid option. 

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

HARSHIL R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy to use

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Mailchimp's all-in-one marketing platform, ease of use, advanced automation features, and seamless integrations with various apps and services differentiate it from other similar products.

What is your favorite aspect of this product?

My favorite aspect of Mailchimp is its user-friendly interface and robust automation features that make it easy to create and send targeted email campaigns, automating many routine tasks.

What do you dislike most about this product?

I dislike that Mailchimp's free plan has limited features and subscriber limits, and the pricing can become expensive as the subscriber list grows or more advanced features are needed.

What recommendations would you give to someone considering this product?

I would recommend carefully evaluating Mailchimp's pricing tiers and features to ensure they align with your business needs, starting with the free plan to test its capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Cons

  • Less Transparent
  • Security Frustrates
  • Less Efficient Service

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