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LiveChat

Composite Score

8.5 /10

CX Score

8.5 /10

142 Reviews Write a Review

Claim Software

What is LiveChat?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.

Company Details

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Awards & Recognition

LiveChat won the following awards in the Chatbots category

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0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

LiveChat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

3
Since last award

92 Plan to Renew

4
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat?

7% Negative

6% Neutral

87% Positive

Pros

Respectful
Continually Improving Product
Saves Time
Performance Enhancing

Feature Ratings

Average 80

Voice or Text Input

Leads Generation

Multi-channel

Personalized Service

Workflow Processing

Application Programming Interface

Knowledgebase

Translation

Integration With CRM

Scheduled Availability

Learning and Adaptability

Vendor Capability Ratings

Average 80

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

LiveChat Reviews

Rebacca F.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Amazing chatbots solution

Likeliness to Recommend

8 /10

What differentiates LiveChat from other similar products?

LiveChat offers proactive engagement of customers by enabling undisturbed chat based on the behavior of the users for example, how much time customers are spending on the website or unrestrained cart. Such tasking helps us to transform our leads into customers. Moreover, its live Chat enables us to personalize the chat windows to make them compatible.

What is your favorite aspect of this product?

We are able to customize our chat according to our demands from minute changes to large ones, for example, colors, logos, and captions. Live chats work effortlessly for small tasks to big tasks due to their modular features. Consolidated collaboration from mobile apps, social media, and websites into a single platform, thus improving productivity and response time.

What do you dislike most about this product?

We face a struggle when having lack technical experts to optimize our system. Advanced reporting, integration, and analytical configuration sometimes demand basic training or deep familiarity with this software. The beginners of our business find it difficult to utilize it fully.

What recommendations would you give to someone considering this product?

In case, live Chat does not integrate with your current system such with CRM, e-commerce, and helpdesk software, collaborate with the IT team based on technical experts for better deployment and optimization of your integration process.

Pros

Reliable
Unique Features
Efficient Service
Caring

Daniel R.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Excellent services

Likeliness to Recommend

8 /10

What differentiates LiveChat from other similar products?

Unlike other platforms, who focuses only either on AI or human support, LiveChat is a blend of both. It seamlessly handles repetitive tasks and complex tasks are accelerated to human agents without obstructing the conversational flow. It is capable of integrating with hundreds of platforms including e-commerce platforms, analytical tools, CRM platforms, etc.

What is your favorite aspect of this product?

The most appealing aspects of live chats involve Huma-AI collaboration, a user-friendly interface, proactive engagement tools, and a robust integration environment. It smoothly integrates AI-powered chatbots with human agents. This enables us to automate simple tasks. This platform is reachable for all types of technical users. This platform has quick deployment and navigation which minimize the learning curves for our organization this gives a flow to smooth working.

What do you dislike most about this product?

LiveChat integrates with other platforms in a great way, however, the AI capabilities should be more advanced or scalable as a comprehensive AI chatbot solution. This initial setup should be friendlier especially in terms of integration and customization, as it takes more time than usual.

What recommendations would you give to someone considering this product?

Identify the lead goals of your organization whether it is about improving customer engagement or automating repetitive tasks. Make sure to align its features perfectly with your goals for example chatbots, integration, and chat triggers.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Jiju G.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Very friendly and easy to use

Likeliness to Recommend

10 /10

What differentiates LiveChat from other similar products?

More simple and easy to use

What is your favorite aspect of this product?

Friendliness

What do you dislike most about this product?

Nothing for now

What recommendations would you give to someone considering this product?

Worth trying

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

LiveChat

What is LiveChat?

Company Details

Need Assistance?

Awards & Recognition

LiveChat Ratings

84 Likeliness to Recommend

3 Since last award

92 Plan to Renew

4 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love LiveChat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Translation Supports automatic translate to multiple languages.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

LiveChat Reviews

Rebacca F.

Amazing chatbots solution

Likeliness to Recommend

Pros

Daniel R.

Excellent services

Likeliness to Recommend

Pros

Jiju G.

Very friendly and easy to use

Likeliness to Recommend

Pros

Most Popular LiveChat Comparisons

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Feature Ratings

Voice or Text Input

Leads Generation

Multi-channel

Personalized Service

Workflow Processing

Application Programming Interface

Knowledgebase

Translation

Integration With CRM

Scheduled Availability

Learning and Adaptability

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training