What is Lightspeed eCom?
Sell online with a one-stop eCom platform built to grow your business. Harness the power of a revenue stream that never closes its doors. Lightspeed’s fully integrated platform lets you manage your entire business in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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70 Likeliness to Recommend
4
Since last award
85 Plan to Renew
5
Since last award
71 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+63 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Lightspeed eCom?
Pros
- Friendly Negotiation
- Trustworthy
- Acts with Integrity
- Security Protects
Cons
- Less Caring
- Under Delivered
- Charges for Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Online Integrations Web Store
Sales Transactions
Customer Account Management
Pricing Promotions
PCI and EMV Compatible
Employee Management
Employee Mobile
Cash Register Point of Purchase Devices
Inventory Control
Analytics and Reporting
Loyalty Program
Vendor Capability Ratings
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Quality of Features
Vendor Support
Availability and Quality of Training
Lightspeed eCom Reviews
Uttam M.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
One-Stop eCommerce Platform
Likeliness to Recommend
What differentiates Lightspeed eCom from other similar products?
Lightspeed eCom stands out with its fully integrated platform for seamless business management.
What is your favorite aspect of this product?
Integrated with various features
What do you dislike most about this product?
No dislikes
What recommendations would you give to someone considering this product?
Ideal for businesses seeking a streamlined eCommerce solution.
Pros
- Saves Time
- Helps Innovate
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Shubham C.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Jul 2024
A lot of features, fair price
Likeliness to Recommend
What differentiates Lightspeed eCom from other similar products?
It has a unique design with user friendly features and a lot of customization options.
What is your favorite aspect of this product?
My favorite aspect of this product is number of features as this price point.
What do you dislike most about this product?
Customer support and training material can be improved.
What recommendations would you give to someone considering this product?
It's a good product which serves the purpose and also provide a lot of features.
Pros
- Performance Enhancing
- Over Delivered
- Includes Product Enhancements
- Helps Innovate
Please tell us why you think this review should be flagged.
Christopher M.
- Role: C-Level
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Mar 2023
Basic product with little investment in growth
Likeliness to Recommend
What differentiates Lightspeed eCom from other similar products?
It brings together an overall nice omnichannel experience.
What is your favorite aspect of this product?
Omnichannel. Cloud focused. Ease of use on ipad.
What do you dislike most about this product?
Unreliability. Numerous outages. Lack of ingenuity and customization. Everything is an add-on. Ridiculously high fees for loyalty SMS texts.....is this 1990?
What recommendations would you give to someone considering this product?
Trial this product. Request a short-term agreement with an out if the product doesn't meet your needs. Be sure what features you need and do a true software selection among its competitors.
Pros
- Friendly Negotiation
- Trustworthy
- Acts with Integrity
- Security Protects
Cons
- Slower Product Innovation
- Less Reliable
- Less Efficient Service
Please tell us why you think this review should be flagged.
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