Lightspeed eCom Logo
Lightspeed eCom Logo
Lightspeed

Lightspeed eCom

5.8 /10
Category
Lightspeed eCom
5.8 /10

What is Lightspeed eCom?

Sell online with a one-stop eCom platform built to grow your business. Harness the power of a revenue stream that never closes its doors. Lightspeed’s fully integrated platform lets you manage your entire business in one place.

Company Details


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Awards & Recognition

Lightspeed eCom won the following awards in the Retail POS category

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Lightspeed eCom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lightspeed eCom.

70 Likeliness to Recommend

4
Since last award

85 Plan to Renew

5
Since last award

71 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+63 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lightspeed eCom?

23% Negative
0% Neutral
77% Positive

Pros

  • Friendly Negotiation
  • Trustworthy
  • Acts with Integrity
  • Security Protects

Cons

  • Less Caring
  • Under Delivered
  • Charges for Enhancements

Feature Ratings

Average 69

Online Integrations Web Store

79

Sales Transactions

73

Customer Account Management

72

Pricing Promotions

72

PCI and EMV Compatible

71

Employee Management

70

Employee Mobile

70

Cash Register Point of Purchase Devices

68

Inventory Control

68

Analytics and Reporting

62

Loyalty Program

62

Vendor Capability Ratings

Average 67

Ease of IT Administration

80

Usability and Intuitiveness

74

Breadth of Features

72

Ease of Data Integration

69

Business Value Created

68

Ease of Implementation

68

Product Strategy and Rate of Improvement

65

Ease of Customization

64

Quality of Features

61

Vendor Support

59

Availability and Quality of Training

53

Lightspeed eCom Reviews

Uttam M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

One-Stop eCommerce Platform

Likeliness to Recommend

6 /10

What differentiates Lightspeed eCom from other similar products?

Lightspeed eCom stands out with its fully integrated platform for seamless business management.

What is your favorite aspect of this product?

Integrated with various features

What do you dislike most about this product?

No dislikes

What recommendations would you give to someone considering this product?

Ideal for businesses seeking a streamlined eCommerce solution.

Pros

  • Saves Time
  • Helps Innovate
  • Reliable
  • Enables Productivity

Shubham C.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

A lot of features, fair price

Likeliness to Recommend

8 /10

What differentiates Lightspeed eCom from other similar products?

It has a unique design with user friendly features and a lot of customization options.

What is your favorite aspect of this product?

My favorite aspect of this product is number of features as this price point.

What do you dislike most about this product?

Customer support and training material can be improved.

What recommendations would you give to someone considering this product?

It's a good product which serves the purpose and also provide a lot of features.

Pros

  • Performance Enhancing
  • Over Delivered
  • Includes Product Enhancements
  • Helps Innovate

Christopher M.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Basic product with little investment in growth

Likeliness to Recommend

4 /10

What differentiates Lightspeed eCom from other similar products?

It brings together an overall nice omnichannel experience.

What is your favorite aspect of this product?

Omnichannel. Cloud focused. Ease of use on ipad.

What do you dislike most about this product?

Unreliability. Numerous outages. Lack of ingenuity and customization. Everything is an add-on. Ridiculously high fees for loyalty SMS texts.....is this 1990?

What recommendations would you give to someone considering this product?

Trial this product. Request a short-term agreement with an out if the product doesn't meet your needs. Be sure what features you need and do a true software selection among its competitors.

Pros

  • Friendly Negotiation
  • Trustworthy
  • Acts with Integrity
  • Security Protects

Cons

  • Slower Product Innovation
  • Less Reliable
  • Less Efficient Service