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LastPass Logo
LastPass

LastPass

8.6 /10
Category
LastPass
8.6 /10

What is LastPass?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass won the following awards in the Password Management category

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LastPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass?

7% Negative
11% Neutral
82% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 85

Credential Management

89

Password Generator

89

Encryption and Decryption

87

Multi-Factor Authentication (MFA)

87

Work and Personal

87

Vault for Each User

87

Autosave and Autofill

86

Access From Multiple Devices

85

Team Management

85

Credential Rotation

84

End User Self Serve

84

Vendor Capability Ratings

Average 81

Business Value Created

84

Breadth of Features

83

Quality of Features

82

Usability and Intuitiveness

82

Ease of Implementation

82

Ease of IT Administration

82

Vendor Support

81

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

77

Ease of Customization

76

LastPass Reviews

Taylor S.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Good, but needs to store OTPs.

Likeliness to Recommend

6 /10

What differentiates LastPass from other similar products?

Nothing…..

What is your favorite aspect of this product?

The authenticator.

What do you dislike most about this product?

Doesn’t store OTPs.

What recommendations would you give to someone considering this product?

Download google authenticator.

Pros

  • Performance Enhancing
  • Efficient Service
  • Caring
  • Acts with Integrity

Halion A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Great easy to use as admin and for end users

Likeliness to Recommend

8 /10

What differentiates LastPass from other similar products?

They offer free live training for end users

What is your favorite aspect of this product?

works well and easy to learn

What do you dislike most about this product?

sometimes offboarding users and moving their vault gets wonky

What recommendations would you give to someone considering this product?

recommend that new users go thru thetraining.

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Generous Negotitation

Jason W.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Most reliable password management tool

Likeliness to Recommend

9 /10

What differentiates LastPass from other similar products?

Many of its aspects make it more attractive among its competitors. It is intuitive for beginners. Unlike other tools, it facilitates its users with a free plan which includes password vault, basic autofill, and e-t-c. It also works efficiently when integrated with multiple platforms. It also alerts its premium in case of data breaches by the dark web.

What is your favorite aspect of this product?

It is a highly-filled tool in terms of features. Some of its commendable features include; its ability to sync passwords, and to give access to one’s password irrespective of location. It makes it feasible for users to deal with its password setting without editing new entries for each site and app. It also facilitates autofill credentials among multiple platforms.

What do you dislike most about this product?

There is nothing to dislike about LastPass, as it meets all requirements in the best way. All other similar products are more difficult to learn, open source, and less credible. It tries its best to facilitate its users in every way by providing real-time customer services. So for me, it’s a complete way out.

What recommendations would you give to someone considering this product?

I would recommend going with it without any second thought. One can also begin with it by using its free version first to enjoy the functionality and interface of the premium plan. It will fulfill all your desired needs at maximum. It assists its users at every step with high credibility.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

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