Kore.ai Experience Optimization Platform Logo Award Winner Product Badge
Kore.ai Experience Optimization Platform Logo Award Winner Product Badge
Kore.ai

Kore.ai Experience Optimization Platform

8.4 /10
Category
Kore.ai Experience Optimization Platform
8.4 /10

What is Kore.ai Experience Optimization Platform?

Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.

Company Details


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Awards & Recognition

Kore.ai Experience Optimization Platform won the following awards in the Conversational AI category

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Kore.ai Experience Optimization Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kore.ai Experience Optimization Platform.

91 Likeliness to Recommend

2
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kore.ai Experience Optimization Platform?

0% Negative
0% Neutral
100% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Saves Time

Feature Ratings

Average 81

Workflow Processing

83

Natural Language Processing

83

Artificial Intelligence Engine

83

Personalized Service

81

Learning and Adaptability

79

Intent Extraction

79

Leads Generation

79

Other Integrations

74

Vendor Capability Ratings

Average 80

Breadth of Features

85

Quality of Features

83

Vendor Support

82

Ease of Customization

81

Business Value Created

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

78

Ease of Implementation

78

Availability and Quality of Training

78

Ease of IT Administration

77

Ease of Data Integration

75

Kore.ai Experience Optimization Platform Reviews

Aditi T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Powerful features, but complex to set up.

Likeliness to Recommend

10 /10

What differentiates Kore.ai Experience Optimization Platform from other similar products?

Kore.ai Experience Optimization Platform is different because it provides smart analytics and insights that help businesses constantly improve their bots and the overall user experience.

What is your favorite aspect of this product?

My favorite aspect of Kore.ai is its powerful analytics features, which help you understand how users interact with your bots and identify areas for improvement easily.

What do you dislike most about this product?

What I dislike most about Kore.ai is that it can be overwhelming to set up and use at first, especially for beginners, due to its many features and options.

What recommendations would you give to someone considering this product?

If you're considering Kore.ai, take your time to explore its features and start with smaller projects to get used to it before tackling bigger ones.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shivam Singh B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Powerful features, but can be overwhelming

Likeliness to Recommend

10 /10

What differentiates Kore.ai Experience Optimization Platform from other similar products?

What makes Kore.ai Experience Optimization Platform different is that it combines smart AI with tools that let you build and improve conversations on various platforms, making it easier to create personalized experiences for users.

What is your favorite aspect of this product?

My favorite aspect of the Kore.ai Experience Optimization Platform is its ability to easily analyze and improve conversations. It provides insights into user interactions, helping you fine-tune the experience to make it more engaging and effective.

What do you dislike most about this product?

What I dislike most about the Kore.ai Experience Optimization Platform is that it can be overwhelming at first due to its many features and options. It might take some time to get used to everything and figure out how to use it effectively.

What recommendations would you give to someone considering this product?

If you’re thinking about using the Kore.ai platform, I’d suggest taking some time to explore all its features and starting with small projects to help you get the hang of it.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Kaoushik R.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to use customer experience platform!

Likeliness to Recommend

9 /10

What differentiates Kore.ai Experience Optimization Platform from other similar products?

Feature loaded and has an easy deployment!

What is your favorite aspect of this product?

Convcersational AI platform is great and easy to implement

What do you dislike most about this product?

Need to have more integrations with our tech stack

What recommendations would you give to someone considering this product?

Yes, it's a decent platform out there!

Pros

  • Saves Time
  • Unique Features
  • Efficient Service
  • Respectful

Cons

  • Slower Product Innovation

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