What is Kore.ai Experience Optimization Platform?
Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceKore.ai Experience Optimization Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Kore.ai Experience Optimization Platform.
91 Likeliness to Recommend
2
Since last award
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kore.ai Experience Optimization Platform?
Pros
- Enables Productivity
- Trustworthy
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Natural Language Processing
Artificial Intelligence Engine
Personalized Service
Learning and Adaptability
Intent Extraction
Leads Generation
Other Integrations
Vendor Capability Ratings
Breadth of Features
Quality of Features
Vendor Support
Ease of Customization
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Kore.ai Experience Optimization Platform Reviews
Aditi T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Powerful features, but complex to set up.
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
Kore.ai Experience Optimization Platform is different because it provides smart analytics and insights that help businesses constantly improve their bots and the overall user experience.
What is your favorite aspect of this product?
My favorite aspect of Kore.ai is its powerful analytics features, which help you understand how users interact with your bots and identify areas for improvement easily.
What do you dislike most about this product?
What I dislike most about Kore.ai is that it can be overwhelming to set up and use at first, especially for beginners, due to its many features and options.
What recommendations would you give to someone considering this product?
If you're considering Kore.ai, take your time to explore its features and start with smaller projects to get used to it before tackling bigger ones.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Shivam Singh B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Powerful features, but can be overwhelming
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
What makes Kore.ai Experience Optimization Platform different is that it combines smart AI with tools that let you build and improve conversations on various platforms, making it easier to create personalized experiences for users.
What is your favorite aspect of this product?
My favorite aspect of the Kore.ai Experience Optimization Platform is its ability to easily analyze and improve conversations. It provides insights into user interactions, helping you fine-tune the experience to make it more engaging and effective.
What do you dislike most about this product?
What I dislike most about the Kore.ai Experience Optimization Platform is that it can be overwhelming at first due to its many features and options. It might take some time to get used to everything and figure out how to use it effectively.
What recommendations would you give to someone considering this product?
If you’re thinking about using the Kore.ai platform, I’d suggest taking some time to explore all its features and starting with small projects to help you get the hang of it.
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kaoushik R.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Oct 2024
Easy to use customer experience platform!
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
Feature loaded and has an easy deployment!
What is your favorite aspect of this product?
Convcersational AI platform is great and easy to implement
What do you dislike most about this product?
Need to have more integrations with our tech stack
What recommendations would you give to someone considering this product?
Yes, it's a decent platform out there!
Pros
- Saves Time
- Unique Features
- Efficient Service
- Respectful
Cons
- Slower Product Innovation
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.