What is Khoros Social Media Management?
Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Khoros Social Media Management?
Pros
- Helps Innovate
- Effective Service
- Acts with Integrity
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Post Archival
Social Moderation and Workflow Management
Social Media Channel Integration Outbound
Social Asset Management
Campaign Execution
Sentiment Analysis
Social Response Management
Social Media Channel Integration Inbound
Dashboards and Visualization
Contextual Analysis
Trend Analysis
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Khoros Social Media Management Reviews
- Role: Operations
- Industry: Communications
- Involvement: Vendor Management and Renewal
Submitted Sep 2024
Easy to use!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Ved Prakash J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Very happy with the use of the software
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Its fresh approach to social media marketing
What is your favorite aspect of this product?
Unique features and innovation
What do you dislike most about this product?
Nothing that I can think of
What recommendations would you give to someone considering this product?
Go for it.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Giovani G.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
Khoros Social Media Management Has Been Reliable
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
The efficient features of Khoros Social Media Management make it so reliable. Khoros Social Media Management is easy to implement.
What is your favorite aspect of this product?
I like the reliability of Khoros Social Media Management. Khoros Social Media Management is amazing and affordable.
What do you dislike most about this product?
I do not dislike Khoros Social Media Management at all. Khoros Social Media Management is the best
What recommendations would you give to someone considering this product?
I highly recommend Khoros Social Media Management.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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