JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

8.2 /10
Category
JotForm
8.2 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

85 Likeliness to Recommend

86 Plan to Renew

3
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
8% Neutral
91% Positive

Pros

  • Acts with Integrity
  • Security Protects
  • Enables Productivity
  • Reliable

Feature Ratings

Average 80

Security

83

Electronic Signatures

83

Mobility

81

Drag and Drop Design

81

Workflow Automation

79

Field Configuration and Customization

78

Data Analysis and Survey Function

78

Version Management

76

APIs and Integration

76

State Transformation

75

Vendor Capability Ratings

Average 80

Ease of Data Integration

83

Business Value Created

82

Usability and Intuitiveness

81

Breadth of Features

81

Ease of Customization

81

Quality of Features

80

Ease of IT Administration

80

Ease of Implementation

80

Product Strategy and Rate of Improvement

79

Vendor Support

78

Availability and Quality of Training

78

JotForm Reviews

Agata Z.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Very comprehensive tool to crate surveys

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

Designed specifically for surveys, highly advanced

What is your favorite aspect of this product?

Summaries

What do you dislike most about this product?

Poor integration with Wordpress

What recommendations would you give to someone considering this product?

Simple but not overly simplistic tool

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Cons

  • Slower Product Innovation

Rakshit C.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

JotForm - East Form development

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

Best of all, JotForm has improved back-end features. The reporting functions and integrations have really made it very good from its competitors.It made it SUPER easy to design a form with the fields and lets them upload images when contacting.

What is your favorite aspect of this product?

JotForm favourite aspect is the ability to create forms with templates is fantastic. The incredible number of form field options and widget makes creating complex forms with great conditional formatting options.Their customer response is very helpful and responsive in resolving issues.

What do you dislike most about this product?

It’s sometimes hard to read and fill out on mobile browsers because of tendency to be cut off on the screen.

What recommendations would you give to someone considering this product?

For business that are new or want to upgrade can definitely look to JotForms as it has a lot of great features and allows nearly limitless customisation. It is overall great and we haven’t seen any concerns and it is secure too.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhishek J.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy but not worth in long term

Likeliness to Recommend

5 /10

What differentiates JotForm from other similar products?

Jotform stands out for its versatility and wide array of integrations, supporting over 150 apps, from payment gateways to CRM systems. It offers drag-and-drop form creation with extensive customization options, including custom themes and widgets, catering to businesses of all sizes. Unlike some competitors, Jotform also supports HIPAA compliance, making it a strong option for healthcare organizations. Its flexibility, powerful features, and scalability set it apart from simpler form-building platforms.

What is your favorite aspect of this product?

My favorite aspect of Jotform is its extensive integrations and wide range of templates, allowing users to create highly customizable forms for various industries. It’s great for businesses needing everything from payment processing to CRM integration. Additionally, Jotform’s ease of use combined with its robust feature set, such as HIPAA compliance, makes it a perfect tool for companies requiring secure, professional forms that can scale with their business needs.

What do you dislike most about this product?

The primary drawback of Jotform is that its advanced features, such as premium integrations and analytics tools, are locked behind higher-tier pricing. Additionally, while Jotform offers powerful customization, its user interface can feel overwhelming for beginners due to the sheer number of options available, which may require a learning curve to use efficiently, especially for those who need basic forms.

What recommendations would you give to someone considering this product?

Jotform is ideal for businesses or individuals seeking a versatile, feature-rich form builder with extensive integrations. It's particularly useful for industries like healthcare or e-commerce due to its HIPAA compliance and payment gateway options. However, for those needing very complex workflows or advanced analytics, you may want to explore additional tools that specialize in those areas, as Jotform's reporting capabilities, while good, are not the most in-depth.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

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