What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceIntercom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Intercom.
90 Likeliness to Recommend
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Personalized Service
Leads Generation
Application Programming Interface
Scheduled Availability
Knowledgebase
Wayfinding
Multi-channel
Workflow Processing
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Intercom Reviews
Aditi T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
"Powerful features, but can be costly."
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is different because it provides a variety of tools for customer communication, like live chat, bots, and product tours, all in one place, with features that help personalize and automate interactions.
What is your favorite aspect of this product?
My favorite aspect of Intercom is its ability to create personalized messages and targeted campaigns, which helps businesses connect with customers in a more meaningful way.
What do you dislike most about this product?
What I dislike most about Intercom is that it can be quite expensive, especially for smaller businesses that might not need all of its features.
What recommendations would you give to someone considering this product?
If you're thinking about Intercom, make sure to check your budget and needs first, and try out the trial to see if it works for your business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Manisha B.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Oct 2024
Excellent for engagement but can be costly
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom stands out with its all-in-one customer engagement platform! Advanced targeting and personalization? Check! AI-driven chatbots and automation? You bet! User-friendly interface and rich analytics? Of course! Experience seamless messaging, live chat, and email marketing like never before.
What is your favorite aspect of this product?
One of the things I really like about Intercom is how you can personalize stuff. You can change how you talk to people based on what they do and what they like. That makes it more interesting for them and makes them more likely to buy stuff. Also, the bots and the automatic stuff make it easier for the support team to help people quickly.
What do you dislike most about this product?
What I dislike most about Intercom is its pricing structure. While it offers many valuable features, the cost can be quite high, especially for smaller businesses or startups. Additionally, some users may find the extensive feature set overwhelming, leading to a steeper learning curve. This complexity can make it challenging for teams to fully utilize all the capabilities without investing significant time in training and onboarding.
What recommendations would you give to someone considering this product?
Before committing to Intercom, it is advisable to thoroughly evaluate your business requirements to ensure that its capabilities align with your objectives. Take advantage of the available free trials to explore the platform's features and functionality. Be mindful of the pricing structure, as additional features may result in increased costs. To ensure a smooth implementation, allocate sufficient resources for setup and provide comprehensive training for your team. Regularly assess Intercom's performance and its impact on customer engagement to ascertain that it meets your expectations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Alissa M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
The All-in-One Chatbot Solution
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom stands out because it combines support and marketing tools in one place. Most other products focus only on support or just marketing. It does both which helps businesses communicate better with their customers.
What is your favorite aspect of this product?
It lets me create chat automation without needing to know how to code so this makes it fun and easy to set up conversations for my customers. Intercom is a super helpful customer support tool that helps businesses talk to their customers in many ways like on websites, WhatsApp, and social media. This awesome software makes it easy to connect with people and gives them the help they need also gets cool features like live chat, chatbots, and smart analytics, Intercom is a great choice for businesses.
What do you dislike most about this product?
Sometimes, the interface feels a bit confusing. It takes time to learn where everything is, which can be very frustrating.
What recommendations would you give to someone considering this product?
I advise attempting the free trial of Intercom first if you are considering using it so you can get a better idea if it meets your requirements or not. It is great for businesses looking to easily connect with their customers also just make sure to check your budget because the costs can add up.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Effective Service
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.