InMoment Experience Intelligence
6.3 /10

What is InMoment Experience Intelligence?

The InMoment Experience Hub empowers your organization to act quickly and wisely to improve your customers’ experiences—and your bottom line. Their integrated CX approach collects and connects diverse data sources, from surveys and social reviews to conversational chat logs and call transcripts. As a pacesetter in AI and predictive analytics, we empower businesses to activate and understand every byte of structured and unstructured data for richer insights, breaking down data and team silos for smarter actions.

Company Details


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InMoment Experience Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on InMoment Experience Intelligence.

78 Likeliness to Recommend

1
Since last award

89 Plan to Renew

67 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love InMoment Experience Intelligence?

18% Negative
9% Neutral
73% Positive

Pros

  • Caring
  • Respectful
  • Client Friendly Policies
  • Fair

Cons

  • Inhibits Innovation

Feature Ratings

Average 68

Alerts

86

Multi-Channel Data Collection

79

Dashboards, Analytics and Reporting

73

Questionnaire Design/Survey Builder

70

Sentiment Analytics

69

Data Visualization

68

API Framework

64

Text Analytics

56

Vendor Capability Ratings

Average 69

Availability and Quality of Training

78

Vendor Support

78

Ease of IT Administration

74

Breadth of Features

71

Ease of Implementation

71

Ease of Data Integration

68

Product Strategy and Rate of Improvement

67

Business Value Created

66

Usability and Intuitiveness

64

Quality of Features

62

Ease of Customization

55

InMoment Experience Intelligence Reviews

Robert Q.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

the definitive tool to improve customer experience

Likeliness to Recommend

10 /10

What differentiates InMoment Experience Intelligence from other similar products?

Inmoment XI stands out for its ability to provide valuable insights into the customer experience. With the help of detailed and customizable reports, I was able to identify areas of improvement in my business and take specific actions to meet my clients' needs.

What is your favorite aspect of this product?

What I like most about Inmoment XI is its focus on customer experience, which is reflected in all the features and functions it offers. From collecting real-time feedback to generating custom reports, this software really cares about helping businesses build strong relationships with their customers.

What do you dislike most about this product?

However, there is one thing I don't like about the Inmoment XI and that is its slightly high price compared to other options on the market. While I think it's worth the investment, it could be a barrier for some smaller businesses.

What recommendations would you give to someone considering this product?

All in all, I can recommend Inmoment XI to any company that wants to improve customer experience and build strong relationships with their customer base. With its easy-to-use interface, detailed reports, and customer focus, this software is truly the best tool to drive business success.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Caring

Michael R.

  • Role: Industry Specific Role
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Simple to use, lacks dashboard depth and features

Likeliness to Recommend

7 /10

What differentiates InMoment Experience Intelligence from other similar products?

The interface is simple and easy to use and setting feedback channels is very easy and straightforward. The integration team was great to work with as we set things up. however the lack of dashboard widget options and depth of reporting is a big turn-off for companies that need in-depth reporting capabilities using the out of the box dashboard widgets.

What is your favorite aspect of this product?

The dynamic highlighting of tags and sentiment within the text of all customer feedback

What do you dislike most about this product?

Dashbooards and reporting capabilities

What recommendations would you give to someone considering this product?

If you want something really simple to get started with that is easy to set-up for basic sentiment analysis across customer feedback channels, InMoment is a great fit. However, if you want in-depth reporting and dashboard capabilities, you will need to purchase add-ons and other packages which makes the service extremely expensive versus other options.

Pros

  • Friendly Negotiation
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Vendor's Interest First

Muhammad B.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Easy to use, yet room for imprevement

Likeliness to Recommend

7 /10

What differentiates InMoment Experience Intelligence from other similar products?

The portal itself, its visuals and the ease of usage.

What is your favorite aspect of this product?

THe dashboard

What do you dislike most about this product?

The complexity

What recommendations would you give to someone considering this product?

More improvement

Pros

  • Caring
  • Reliable
  • Performance Enhancing
  • Efficient Service