What is InMoment Experience Intelligence?
The InMoment Experience Hub empowers your organization to act quickly and wisely to improve your customers’ experiences—and your bottom line. Their integrated CX approach collects and connects diverse data sources, from surveys and social reviews to conversational chat logs and call transcripts. As a pacesetter in AI and predictive analytics, we empower businesses to activate and understand every byte of structured and unstructured data for richer insights, breaking down data and team silos for smarter actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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78 Likeliness to Recommend
1
Since last award
89 Plan to Renew
67 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love InMoment Experience Intelligence?
Pros
- Caring
- Respectful
- Client Friendly Policies
- Fair
Cons
- Inhibits Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Alerts
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Questionnaire Design/Survey Builder
Sentiment Analytics
Data Visualization
API Framework
Text Analytics
Vendor Capability Ratings
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Breadth of Features
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Customization
InMoment Experience Intelligence Reviews
Robert Q.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jun 2024
the definitive tool to improve customer experience
Likeliness to Recommend
What differentiates InMoment Experience Intelligence from other similar products?
Inmoment XI stands out for its ability to provide valuable insights into the customer experience. With the help of detailed and customizable reports, I was able to identify areas of improvement in my business and take specific actions to meet my clients' needs.
What is your favorite aspect of this product?
What I like most about Inmoment XI is its focus on customer experience, which is reflected in all the features and functions it offers. From collecting real-time feedback to generating custom reports, this software really cares about helping businesses build strong relationships with their customers.
What do you dislike most about this product?
However, there is one thing I don't like about the Inmoment XI and that is its slightly high price compared to other options on the market. While I think it's worth the investment, it could be a barrier for some smaller businesses.
What recommendations would you give to someone considering this product?
All in all, I can recommend Inmoment XI to any company that wants to improve customer experience and build strong relationships with their customer base. With its easy-to-use interface, detailed reports, and customer focus, this software is truly the best tool to drive business success.
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Caring
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Michael R.
- Role: Industry Specific Role
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Dec 2022
Simple to use, lacks dashboard depth and features
Likeliness to Recommend
What differentiates InMoment Experience Intelligence from other similar products?
The interface is simple and easy to use and setting feedback channels is very easy and straightforward. The integration team was great to work with as we set things up. however the lack of dashboard widget options and depth of reporting is a big turn-off for companies that need in-depth reporting capabilities using the out of the box dashboard widgets.
What is your favorite aspect of this product?
The dynamic highlighting of tags and sentiment within the text of all customer feedback
What do you dislike most about this product?
Dashbooards and reporting capabilities
What recommendations would you give to someone considering this product?
If you want something really simple to get started with that is easy to set-up for basic sentiment analysis across customer feedback channels, InMoment is a great fit. However, if you want in-depth reporting and dashboard capabilities, you will need to purchase add-ons and other packages which makes the service extremely expensive versus other options.
Pros
- Friendly Negotiation
- Efficient Service
- Effective Service
- Caring
Cons
- Inhibits Innovation
- Slower Product Innovation
- Vendor's Interest First
Please tell us why you think this review should be flagged.
Muhammad B.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Oct 2022
Easy to use, yet room for imprevement
Likeliness to Recommend
What differentiates InMoment Experience Intelligence from other similar products?
The portal itself, its visuals and the ease of usage.
What is your favorite aspect of this product?
THe dashboard
What do you dislike most about this product?
The complexity
What recommendations would you give to someone considering this product?
More improvement
Pros
- Caring
- Reliable
- Performance Enhancing
- Efficient Service
Please tell us why you think this review should be flagged.
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