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Infor CRM Logo
Infor (US), LLC

Infor CRM

7.8 /10
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Infor CRM
7.8 /10

What is Infor CRM?

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.

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Awards & Recognition

Infor CRM won the following awards in the Customer Relationship Management - Enterprise category

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Infor CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor CRM.

81 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor CRM?

5% Negative
5% Neutral
90% Positive

Pros

  • Reliable
  • Effective Service
  • Security Protects
  • Efficient Service

Feature Ratings

Average 81

Sales Management

85

Collaboration

85

Activity and Workflow Management

83

Telephony and Call Center Management

83

Lead Management

83

Account and Contact Management

82

Customer Service Management

82

Marketing Management

80

Quote Contract and Proposal

79

Analytics and Reporting

76

Mobile

73

Vendor Capability Ratings

Average 78

Vendor Support

80

Ease of Data Integration

79

Ease of Implementation

79

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Ease of Customization

78

Quality of Features

78

Business Value Created

78

Ease of IT Administration

77

Usability and Intuitiveness

75

Breadth of Features

75

Infor CRM Reviews

Lisa G.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Helping You Build Stronger Customer Connections

Likeliness to Recommend

9 /10

What differentiates Infor CRM from other similar products?

The customization is a huge win here.

What is your favorite aspect of this product?

I really like how everything is in one place. I can see all customer details, what they like, and even past conversations. This makes it easy to know what’s going on and it helps me give customers better support and faster answers.

What do you dislike most about this product?

The biggest downside is that it pretty expensive. Moreover the services are perfect.

What recommendations would you give to someone considering this product?

If you want a CRM that is flexible and can grow with your company, Infor CRM is worth a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

SYED AKHTAR I.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Ease of use, ease of implementation, cost high

Likeliness to Recommend

8 /10

What differentiates Infor CRM from other similar products?

Overall good product But CRM properties and features should to be improved. Costing is not upto the mark

What is your favorite aspect of this product?

Implementation, ease of use Data managment Time managment Customer detail reviews in one time

What do you dislike most about this product?

Cost Some features missing

What recommendations would you give to someone considering this product?

If you are new and need a better crm for lower level then go fir it. It not dissappoint you

Pros

  • Helps Innovate
  • Enables Productivity
  • Saves Time
  • Generous Negotitation

Daniel R.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

One of the best CRM solution

Likeliness to Recommend

9 /10

What differentiates Infor CRM from other similar products?

It is a well-designed solution to accelerate customer engagement, sales, and marketing for all sorts of enterprises irrespective of their size. Unlike others, it is famous for its flexible and versatile features. This CRM solution is comprehensive and suitable for all sectors. It efficiently integrates with other highly advanced tools and enables the industries to have secure data sharing and improved efficiency across various applications.

What is your favorite aspect of this product?

It helps me a lot in streamlining the workflow of my organization, gives us an in-depth sight of customer behavior, and accelerates customer engagement. With its comprehensive and proactive integration abilities, it has made a solid foundation for my organization. Through its highly customized available options, it enhances sales, marketing, and customer services, thus raising the overall productivity of our organization.

What do you dislike most about this product?

There is nothing to dislike about this platform as it is filled with highly advanced and customized features to meet all our business needs. It offers extensive analytical reports regarding customer interaction which helps in drafting our future strategies according to the customer needs. It helps its customers in every possible way, hence improving the experience of customers.

What recommendations would you give to someone considering this product?

Infor CRM is an authentic and important tool for all those who are seeking a platform that would handle their customer relations management. But one should take into consideration the learning curve you may face due to advanced features. For best work with it, first, evaluate your requirements and then align these devices according to your need to meet all your demands.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

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