What is IFS assyst?
IFS assyst (formerly Axios assyst) is committed to innovation by providing rapid deployment of SaaS & On-Premise ITSM and ITOM software. Its fit-for-purpose solution, assyst, is designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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77 Likeliness to Recommend
95 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+67 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love IFS assyst?
Pros
- Respectful
- Fair
- Trustworthy
- Altruistic
Cons
- Under Delivered
- Less Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Site Functionality
Service Catalog
End User Support Solutions
End User Self Serve
Business Application Integration
Systems Management Integration
Technician Administration
Integrated Knowledge Management
Multi Device Capability
Integration With IT Tools
Reporting
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Ease of Implementation
IFS assyst Reviews
Younss A.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jul 2023
A solid product with great service.
Likeliness to Recommend
What differentiates IFS assyst from other similar products?
I enjoy how adaptable and broad Assyst is. It can meet a variety of requirements. I can meet all of my service desk, project management, knowledge base, incident management, and other needs. Fantastic product at an incredible price, with an extremely intriguing roadmap! I enjoy working with IFS since our Customer Success Manager, Customer Relationship Manager, and the Consultants we’ve worked with have all been wonderful, helpful, and knowledgeable! They seek to understand our company’s difficulties and provide solutions that are tailored to our requirements. Anything we desire to develop comes with training on how to do so.
What is your favorite aspect of this product?
What I enjoy best about this tool is the visibility into previously actioned tickets. If there are any doubts about how to proceed, I can go back and reference prior closed tickets to help me. Other features I enjoy are the ability to track the progress of a task, the status of a specific job, and the option to message users straight from the dashboard. This saves time and allows me to finish action items more quickly.
What do you dislike most about this product?
It still has some technical debt, but it appears to be on its way out. Workflow support is currently stagnant. It should be considerably more configurable.
What recommendations would you give to someone considering this product?
Assyst is a reliable product that will meet everyone’s requirements. It has a solid foundation that has been built up over many years of delivering what is required from an ITSM product. After being purchased by IFS, the product appears to have maintained its quality in its primary areas. It also makes it simple to integrate with other products. Integration of established core functionality with new and innovative approaches to viewing and organizing data.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
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