In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Contact Center Integration
Customer Community Management
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Javier G.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Fantastic product!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub is unique for combining customer service tools—like ticketing, knowledge base, and live chat—directly with a powerful CRM, making it easy to view and manage every interaction across the customer journey. This integration allows teams to deliver more personalized and efficient support without needing to jump between platforms, which is a huge time-saver.
What is your favorite aspect of this product?
One of the best aspects of HubSpot Service Hub is how seamlessly it ties customer feedback and support data into the CRM, giving you a complete view of customer health. This makes it so much easier to spot trends, track satisfaction, and proactively address issues, all in one place.
What do you dislike most about this product?
The main drawback of HubSpot Service Hub is that some of its advanced features, like custom reporting and certain automation capabilities, are locked behind higher pricing tiers. For smaller teams, this can limit their ability to fully leverage all the tools they need to scale their support operations.
What recommendations would you give to someone considering this product?
If you're thinking about HubSpot Service Hub, make sure to assess which features are essential for your team to avoid overpaying for a higher tier. Take advantage of HubSpot’s onboarding resources and explore the customizations available within the CRM to tailor the platform to your support processes—you’ll get more value out of it when it’s set up specifically for your workflow.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Simon B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Not tailored for support ticket management
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
it's third party integrations
What is your favorite aspect of this product?
Very flexible tool with the right package.
What do you dislike most about this product?
The most basic thing about a ticketing system: A Schedule to calculate FCR. I needs to be automated. There should be a base configuration system and keep automations for custom needs. Currently, everything needs to be driven with automations. Notifications as well!! I scheduled a training / Q&A session with a Hubspot expert and even their trainer admited the tool was less tailored for support or project management. It is, however, good to for sales management.
What recommendations would you give to someone considering this product?
If you are looking for a good sales management tool, Hubspot is for you. If, like me, you are looking for an efficient support tool, better choices are available.
Pros
- Helps Innovate
- Continually Improving Product
- Caring
- Respectful
Please tell us why you think this review should be flagged.
Michael S.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
Maximizing customer service efficiency
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub gives rise to the overall customer services by responding to customer queries timely. Many important characteristics one can experience in it which is not commonly available in others such as robust ticketing system, live chat functionality, knowledge-base services, Omni channel supports, integration with HubSpot CRM, and many more.
What is your favorite aspect of this product?
An insightful view of customer demands and feedback is a prerequisite for those who want to excel in their companies. Since I am using it, I get my desired results. It is a well-regarded customer service software. The facility of features such as knowledge-base service is something that inspired me a lot.
What do you dislike most about this product?
HubSpot Service Hub is extensive and advanced in some features but in some areas it lacks advancement and limitations. Such as talking about the customization options in the ticketing system is limited and when I suppose to fulfil complex needs, I find lack in it regarding SLA management and ticketing routes.
What recommendations would you give to someone considering this product?
HubSpot Services Hub is a strong contender for companies seeking a well-rounded customer platform. It is well-integrated with marketing strategies and CRM.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
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