Bridgeline Digital

HawkSearch

Composite Score

8.1 /10

CX Score

8.1 /10

19 Reviews Write a Review

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What is HawkSearch?

HawkSearch is a feature rich, results based, leading search engine product that consistently provides a relevant, personalized search experience for everyone. Our cutting edge technology offers powerful tools for marketers, merchandisers and developers alike. Hawksearch can help you greatly increase conversion rates and help turn visitors into loyal customers.

Company Details

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HawkSearch Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HawkSearch?

0% Negative

12% Neutral

88% Positive

Pros

Trustworthy
Respectful
Fair
Acts with Integrity

Feature Ratings

Average 87

Synonyms and Stemming

Results Sorting

Content Analytics

Multi Format Support

User interface for search/retrieval

Advanced/Faceted search

Content Aggregation

Search Query Parsers

AI/Machine Learning

Social Network Awareness

Audio and Video Analytics

Vendor Capability Ratings

Average 83

Vendor Support

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Also Featured in...

Enterprise Search

Score 8.0

View HawkSearch in this category (opens in a new tab)

HawkSearch Reviews

Gillian B.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Powerful tool with high degree of customizability

Likeliness to Recommend

8 /10

What differentiates HawkSearch from other similar products?

HawkSearch is positioned well for Ecommerce as well as other utilizations of search (e.g. content), and in particular they have invested heavily in machine learning and generative AI to augment results for customer understanding.

What is your favorite aspect of this product?

The customization options, which are extensive and limited really only by the data you feed into the system.

What do you dislike most about this product?

The connector we are using to make data integration easier also has some limitations for certain types of searching.

What recommendations would you give to someone considering this product?

Do a fair amount of research in your industry or similar ones to see how other players in your space are using search.

Pros

Continually Improving Product
Inspires Innovation
Includes Product Enhancements
Helps Innovate

Alexander H.

Role: Sales Marketing
Industry: Electronics
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Takes some reading, but amazing product!

Likeliness to Recommend

10 /10

What differentiates HawkSearch from other similar products?

HawkSearch really helps take our website searching to the next level. The customization available to us and to benefit our customers is unparalleled. HawkSearch can do nearly anything you desire when it comes to your searching, along with analytics.

What is your favorite aspect of this product?

My favorite aspect of HawkSearch is the depth at which you can customize your platform.

What do you dislike most about this product?

The most difficult part of this product is the ease of use. It is not as easy to use as one would like.

What recommendations would you give to someone considering this product?

I would recommend that you take your time to read the products documents before adjusting anything.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hiroshi I.

Role: Sales Marketing
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

the last point which makes it the perfect solution

Likeliness to Recommend

10 /10

What differentiates HawkSearch from other similar products?

The first and most important thing that set HawkSearch from the competition is that it can be made to suit special needs. I can personally edit the results providing my company with the necessary data and information.

What is your favorite aspect of this product?

The biggest strength that I have found with using HawkSearch is that it does not take a lot to set up and use and it even has very detailed reporting for analysis of how well the search is working. Also, the customer support option has also been impressive. They are always willing to help me with my questions and assist in case of the occurrences of any problems.

What do you dislike most about this product?

A downside I have noticed is the cost of implementing HawkSearch as I noted earlier this may manifest as costly for a number of small businesses. Yet, there is a lot of value in the sense of what it provides in terms of quality and utility.

What recommendations would you give to someone considering this product?

In conclusion, I would like to suggest HawkSearch for usage to any businessman who has a necessity to improve the search on their site and acquire a straightforward, yet powerful tool for this purpose. Having adopted HawkSearch, I can attest of an improvement in customers satisfaction as well as increased conversion rates.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

HawkSearch

What is HawkSearch?

Company Details

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HawkSearch Ratings

89 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love HawkSearch?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Social Network Awareness Indexing of organizational results in social media.

Audio and Video Analytics Analysis and extraction of words and phrases transposed from audio and video files.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Enterprise Search

HawkSearch Reviews

Gillian B.

Powerful tool with high degree of customizability

Likeliness to Recommend

Pros

Alexander H.

Takes some reading, but amazing product!

Likeliness to Recommend

Pros

Hiroshi I.

the last point which makes it the perfect solution

Likeliness to Recommend

Pros

Feature Ratings

Synonyms and Stemming

Results Sorting

Content Analytics

Multi Format Support

User interface for search/retrieval

Advanced/Faceted search

Content Aggregation

Search Query Parsers

AI/Machine Learning

Social Network Awareness

Audio and Video Analytics

Vendor Capability Ratings

Vendor Support

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of Customization