What is Haptik?
Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
100 Plan to Renew
72 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Haptik?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Personalized Service
Workflow Processing
Natural Language Processing
Artificial Intelligence Engine
Leads Generation
Learning and Adaptability
Intent Extraction
Other Integrations
Vendor Capability Ratings
Vendor Support
Ease of Customization
Ease of Data Integration
Business Value Created
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Availability and Quality of Training
Also Featured in...
Introducing Contakt - A Generative AI CX Suite by Jio Haptik
Haptik Reviews
Jagdishkumar G.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Easy to use and time saving
Likeliness to Recommend
What differentiates Haptik from other similar products?
Omnichannel: Engages customers across platforms (WhatsApp, web, apps). Advanced AI: Uses NLP and ML for accurate, context-aware conversations. Pre-built Solutions: Industry-specific, ready-to-use AI models. Enterprise Integration: Seamlessly connects with CRM, ERP, etc. Real-time Analytics: Offers insights for optimizing bot performance. Scalable: Handles high volumes for large enterprises. Proactive Engagement: Personalized customer interactions. Multilingual: Supports multiple languages. Comprehensive Support: End-to-end assistance.
What is your favorite aspect of this product?
End to end support
What do you dislike most about this product?
The customization support is limited
What recommendations would you give to someone considering this product?
Start with the pre-built solutions to get up and running quickly, and take advantage of the detailed analytics to continuously improve your customer interactions.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Jitendra S.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2024
"Fantastic product!"
Likeliness to Recommend
What differentiates Haptik from other similar products?
Haptik, a Conversational AI platform, stands out due to its Gen AI-first features. These include an AI-powered Q&A Assistant for self-serve support, GenAI Sales Assistant for conversational buying guidance, AI Co-Pilot with Smart Agent Chat for agent productivity, and Intelligent Analytics with AI-powered recommendations. Additionally, Haptik’s domain-specific specialization ensures superior quality and rapid deployment of Intelligent Virtual Assistants (IVAs) across key industries.
What is your favorite aspect of this product?
One standout feature of Haptik, the Conversational AI platform, is its Gen AI-first approach.
What do you dislike most about this product?
While Haptik offers impressive features, one potential drawback is its learning curve. Users may find it challenging to navigate the platform initially, especially if they lack experience with Conversational AI tools. However, with time and support, this hurdle can be overcome.
What recommendations would you give to someone considering this product?
If you’re considering Haptik, focus on training and onboarding to maximize its benefits.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Effective Service
Please tell us why you think this review should be flagged.
Akesh J.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Aug 2024
Good product with good features
Likeliness to Recommend
What differentiates Haptik from other similar products?
Ease of use and integration capabilities with a great team behind it.
What is your favorite aspect of this product?
Integration capabilities and ease of the product
What do you dislike most about this product?
Nothing as such, they are a good team and have a good product.
What recommendations would you give to someone considering this product?
Go for it, you will get the best outcomes possible.
Pros
- Acts with Integrity
- Generous Negotitation
- Transparent
- Helps Innovate
Please tell us why you think this review should be flagged.
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