What is HappyFox?
Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Bring email, web, chat and phone requests together painlessly.
Company Details
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Get AssistanceHappyFox Ratings
Real user data aggregated to summarize the product performance and customer experience.
81 Likeliness to Recommend
74 Plan to Renew
72 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HappyFox?
Pros
- Reliable
- Unique Features
- Efficient Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Support Solutions
Reporting
Multi Device Capability
Technician Administration
Integrated Knowledge Management
Multi-Site Functionality
End User Self Serve
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of Customization
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HappyFox Reviews
Alana C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Easy to use, did what we needed it to.
Likeliness to Recommend
What differentiates HappyFox from other similar products?
Ease of use
What is your favorite aspect of this product?
Ticket filtering
What do you dislike most about this product?
Wanted extra features
What recommendations would you give to someone considering this product?
Why do you need a change? If you feel it has added features that is what you are looking for it is the right fit.
Pros
- Enables Productivity
- Trustworthy
- Saves Time
- Respectful
Please tell us why you think this review should be flagged.
Krishna Mohan B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
A good product in the helpdesk segment
Likeliness to Recommend
What is your favorite aspect of this product?
The custom domain integration and multisite functionality helps manage multiple brands simultaneously.
What do you dislike most about this product?
Certain multi-user assignment capabilities are missing which can be added to improve the overall usability of the product.
What recommendations would you give to someone considering this product?
If your needs are straightforward and have multiple brands that you manage, this is a perfect solution
Pros
- Fair
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Kshitij J.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2023
Integral to our operations and super easy to ise!
Likeliness to Recommend
What differentiates HappyFox from other similar products?
The ease of use is definitely the most attractive selling point. It also makes user management super easy, and has great reporting capabilities as well.
What is your favorite aspect of this product?
Reporting and end user experience.
What do you dislike most about this product?
Nothing in particular. but it can be a little buggy sometimes.
What recommendations would you give to someone considering this product?
No brainer if you're looking for a good chat tool, especially for contact centers and support teams.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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