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Groove

Composite Score
7.8 /10
CX Score
8.1 /10
Groove
7.8 /10

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details


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Awards & Recognition

Groove won the following awards in the Sales Engagement Platforms category

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Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

3% Negative
10% Neutral
87% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Saves Time

Feature Ratings

Average 84

E-Mail Integration

87

Pipeline Management

87

CRM Integration

87

Call Management

85

E-Mail Campaign Management

84

Dialer Integration

83

Sales Analytics

82

Workflow Automation

81

Omnichannel Campaign Management

81

Internal Sales Collaboration

79

Conversation Coaching

78

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Ease of IT Administration

86

Ease of Customization

85

Business Value Created

83

Product Strategy and Rate of Improvement

83

Vendor Support

83

Usability and Intuitiveness

83

Breadth of Features

83

Availability and Quality of Training

83

Quality of Features

81

Ease of Data Integration

79

Groove Reviews

Primo G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Its an amazing software to use.

Likeliness to Recommend

10 /10

What differentiates Groove from other similar products?

groove is amazing for its seamless integration into Salesforce, providing a native and user-friendly sales engagement platform. It stands out for its focus on enhancing our sales team productivity through features like automated email sequences, analytics, and engagement tracking—all within the Salesforce environment—resulting in a streamlined and efficient sales process.

What is your favorite aspect of this product?

For its easy to use and the integration to salesforce

What do you dislike most about this product?

The price is too high

What recommendations would you give to someone considering this product?

Its the best for sales people , its giving you the ability to enhance your productivity.

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Enables Productivity

Maria K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Great tool to help BDR team focus efforts

Likeliness to Recommend

8 /10

What differentiates Groove from other similar products?

Pulls Salesforce fields to consolidate the data for faster data decision

What is your favorite aspect of this product?

Integration with Salesforce and no need to switch between various platforms

What do you dislike most about this product?

The integration process takes some time

What recommendations would you give to someone considering this product?

If you're working with Salesforce it may be THE tool for you and your teams

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Caring

Nakita W.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Groove Simplifies and Accelerates Daily Tasks

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

For mass emailing and event planning, I rely on Groove. Emailing numerous consumers at once is a breeze when you set up a flow to do so. To save time when sending out follow-up emails, you can also save commonly used templates.

What is your favorite aspect of this product?

We use Groove for archiving and sharing customer-friendly email templates around the company, as well as for sending out bulk emails. Using Groove has increased my efficiency, allowing me to devote more time to serving our clients.

What do you dislike most about this product?

Occasionally, error messages can fill up the entire top half of the screen with useless or confusing data.

What recommendations would you give to someone considering this product?

It saves time by allowing us to quickly find the email we're looking for and read it without leaving our operations interface. Because we send a lot of emails, we also enjoy using templates.

Pros

  • Reliable
  • Efficient Service
  • Saves Time
  • Friendly Negotiation

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