Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

8.9 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

88

Secure Access

87

Call Management

86

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

82

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

82

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Google Voice Reviews

Joe C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Call center

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

It's potential to transcribed audio to Text makes it differ from others.

What is your favorite aspect of this product?

Google voice Operates well for international communication.

What recommendations would you give to someone considering this product?

It's cost effective and charges low per call.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yadav M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

"calls directly from the web browser."

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

is a browser-based utility that allows you to make and receive calls without the need for any hardware or software.

What is your favorite aspect of this product?

Google Voice provides crystal-clear audio throughout calls and doesn't cut out, in contrast to rival calling apps. For both personal and commercial use, the price is reasonable.

What do you dislike most about this product?

Because it is not accessible for purchase in every country, its use is severely restricted in the majority of them.

What recommendations would you give to someone considering this product?

For improved and more efficient communication, I believe everyone should release this at once.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Aman v.

  • Role: Finance
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic products

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

It's so fast and on easy accessible

What is your favorite aspect of this product?

To come on Iphones also

What do you dislike most about this product?

Can easily access the English of some African spocken

What recommendations would you give to someone considering this product?

It works even offline

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Saves Time

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