Google

Google Cloud

Composite Score

9.0 /10

CX Score

9.3 /10

565 Reviews Write a Review

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What is Google Cloud?

Google Cloud provides the building blocks so you can quickly develop everything from simple websites to complex applications. Explore how you can make Google Cloud work for you.

Company Details

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Awards & Recognition

Google Cloud won the following awards in the Cloud Infrastructure as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

8 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

10 Top Rated Features

2023

Google Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Cloud?

1% Negative

2% Neutral

97% Positive

Pros

Enables Productivity
Security Protects
Helps Innovate
Reliable

Feature Ratings

Average 84

Access Management

Cloud Backup

Load Balancing

Cloud Integration

Data Migration

Systems Performance Management

Capacity Management

Analytics and Reporting

Workflow Management

Multi Cloud Management

Regulatory Compliance

Vendor Capability Ratings

Average 84

Breadth of Features

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Vendor Support

Google Cloud Reviews

Eseoghene O.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Fantastic features, I love it!

Likeliness to Recommend

7 /10

What differentiates Google Cloud from other similar products?

For me, I believe that Google Cloud handles large-scale data and analytics workloads very well because it has tools like BigQuery, Dataflow and Cloud Spanner which gives it a better chance of solving problems compared to similar products.

What is your favorite aspect of this product?

Amongst the many things I love about the Google Cloud software, its Seamless Connection with Gmail, Drive, Docs, and Meet has to be one of my favorites!

What do you dislike most about this product?

If there is one thing I do not like about Google Cloud, it is the current pricing costs. Perhaps, introducing a Pay-As-You-Go Pricing System for all services, which is a more flexible billing option, could be really helpful with attracting startups and already existing organizations.

What recommendations would you give to someone considering this product?

To anyone considering using Google Cloud, I suggest that you ensure you always enable two-factor authentication (2FA) for all admin accounts as it would help keep your Cloud Environment secure.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Ezinne A.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Google Cloud is amazing for file storage

Likeliness to Recommend

10 /10

What differentiates Google Cloud from other similar products?

Google Cloud is known for its powerful tools that use AI to make work easier and smarter. It also has pricing options that help businesses save money and only pay for what they use.

What is your favorite aspect of this product?

As a finance professional, my favorite aspect of Google Cloud is its flexible pricing. The pay-as-you-go model helps businesses avoid overspending by only paying for what they use. Plus, the powerful data analytics tools make it easier to manage budgets and make smarter financial decisions.

What do you dislike most about this product?

As a finance professional, I would appreciate enhanced tools for cost optimization, more granular financial reporting, and AI-driven forecasting features to better manage cloud expenses and resource allocation.

What recommendations would you give to someone considering this product?

You should use Google Cloud because it helps you save money by only paying for what you need, and it makes managing and analyzing your data easier to make smarter decisions.

Pros

Continually Improving Product
Trustworthy
Inspires Innovation
Saves Time

erika j.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Easy setup features

Likeliness to Recommend

8 /10

What differentiates Google Cloud from other similar products?

Its setups are easy to operate

What is your favorite aspect of this product?

Stored data can be accessed on other drives

What do you dislike most about this product?

Slow in it's performance

What recommendations would you give to someone considering this product?

It stores massive data that are recoverable any any time

Pros

Performance Enhancing
Trustworthy
Effective Service
Saves Time

Google Cloud

What is Google Cloud?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Google Cloud Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Google Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Management Includes social sign-on, external authorization, and fraud detection.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Load Balancing Allows distribution of workloads across multiple computing resources.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Data Migration The ability to select and extract data from one storage system to another

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Multi Cloud Management Includes multiple cloud computing services, file transfers, and security guarantee.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Cloud Reviews

Eseoghene O.

Fantastic features, I love it!

Likeliness to Recommend

Pros

Ezinne A.

Google Cloud is amazing for file storage

Likeliness to Recommend

Pros

erika j.

Easy setup features

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

Access Management

Cloud Backup

Load Balancing

Cloud Integration

Data Migration

Systems Performance Management

Capacity Management

Analytics and Reporting

Workflow Management

Multi Cloud Management

Regulatory Compliance

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Vendor Support