Google

Google Authenticator

Composite Score

8.9 /10

CX Score

9.2 /10

144 Reviews Write a Review

Claim Software

What is Google Authenticator?

Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).

Company Details

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Google Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Authenticator?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Trustworthy
Respectful
Fair

Feature Ratings

Average 84

Multi-Device Protection

Email Authentication

OTP Authentication

Authentication Assurance Level (AAL)

Soft Token Authentication

Biometrics Authentication

Browser Push Notifications

Integration APIs

Hard Token Authentication

Adaptive Authentication (Risk-based)

Role-Based Multi-Factor Authentication

Vendor Capability Ratings

Average 83

Ease of IT Administration

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Authenticator Reviews

Khalid Babu S.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

High Security tool from Google.

Likeliness to Recommend

10 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator is more secure and most of the time it's free to use.

What is your favorite aspect of this product?

Since it's Google's product, everything in this software is highly secured and easy.

What do you dislike most about this product?

This product is simple, there could be more useful features integrated into the software!

What recommendations would you give to someone considering this product?

It's a great product for a secured business. Try before using it !.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alioha I.

Role: Information Technology
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator stands out for its simplicity, offline functionality, and seamless integration with a wide range of platforms, making it a reliable choice for two-factor authentication.

What is your favorite aspect of this product?

My favorite aspect of Google Authenticator is its simplicity and reliability, providing secure two-factor authentication without requiring an internet connection.

What do you dislike most about this product?

What I dislike most about Google Authenticator is the lack of a cloud backup or synchronization feature, which makes it challenging to recover codes when switching or losing devices.

What recommendations would you give to someone considering this product?

I would recommend Google Authenticator for its simplicity and reliability in providing secure two-factor authentication but advise users to have a backup plan for their codes, as it lacks built-in cloud backup or synchronization features.

Pros

Reliable
Enables Productivity
Saves Time
Security Protects

Pranay G.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Simple, versatile 2FA solution for multiple apps.

Likeliness to Recommend

10 /10

What differentiates Google Authenticator from other similar products?

It has broad compatibility with any services that supports TOTP based 2FA (Google, Microsoft, Social Media)

What is your favorite aspect of this product?

It is offline, thus making it more reliable in areas without connectivity.

What do you dislike most about this product?

It is secure but lacks features like location-based verification or push notifications.

What recommendations would you give to someone considering this product?

It is lighweight and widely compatible authenticator for diverse applications and services.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Google Authenticator

What is Google Authenticator?

Company Details

Need Assistance?

Google Authenticator Ratings

90 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Authenticator Reviews

Khalid Babu S.

High Security tool from Google.

Likeliness to Recommend

Pros

Alioha I.

Fantastic Product!

Likeliness to Recommend

Pros

Pranay G.

Simple, versatile 2FA solution for multiple apps.

Likeliness to Recommend

Pros

Most Popular Google Authenticator Comparisons

Microsoft Authenticator

Salesforce Authenticator

Duo Security

OKTA Adaptive Multi-Factor Authentication

Protectimus

LastPass Multi-Factor Authentication

Feature Ratings

Multi-Device Protection

Email Authentication

OTP Authentication

Authentication Assurance Level (AAL)

Soft Token Authentication

Biometrics Authentication

Browser Push Notifications

Integration APIs

Hard Token Authentication

Adaptive Authentication (Risk-based)

Role-Based Multi-Factor Authentication

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support